This profile has been claimed by the business owner or representative.
Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Je n'ai pas apprécié dans un 1er temps l'accueil. On nous as fait attendre 35 mn pour nous donner notre chambre qui en plus netait pas prête. Le sol etait sale. Et le petit dejuener nen etait pas un. Juste café et muffin emballés
Business response:
Dear Delphine, Thank you for sharing your thoughts with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to prevent this. Please be assured that we will address the issue to avoid similar situations from happening in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with ... read more
No elevator has to take the stairs. No ice machine. Hair in the ice trays in the room. Table leg was weak, broken.
Business response:
Dear William, Thank you for your valuable feedback regarding your recent stay. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable, and we take it seriously. Rest assured, we are addressing the issues with the lack of elevator, ice machine, and room amenities promptly. Maintenance has been informed to rectify the table leg issue immediately. We appreciate your patience and understanding. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel M... read more
When I opened the light in the kitchen, I saw a big roach running over the counter I told receptionist that I wanted an upgrade or my money back. She told me there would be an upcharge. She had to call manager and to give me the upgrade at no charge. I was informed that I had to vacate the new room on Wednesday I requested a blow dryer ( none in room) and was told I needed to see the day receptionist because she had no idea where there was one. The next day I needed to sign the hairdryer out ( she had a hard time finding one... read more
Business response:
Dear Guest, We apologize for any inconvenience caused during your stay. Our hotel strives to provide excellent hospitality and accommodations to all our guests, but it seems we fell short in your case. Our pest control provider regularly services our hotel to maintain high hygiene standards. Your feedback is important to us, and we take it seriously. We will use it to improve our services and ensure all our guests have a pleasant stay. We would like to have the opportunity to make it up to you and provide you with the qualit... read more
Roaches and terrible staff
Business response:
Dear Paula, Thank you for sharing your comments about our hotel. Please accept our apology for the service you received from staff. We aim to provide the best customer service possible and regret not meeting this expectation. Our pest control provider does service our hotel on a routine basis. We will address these issues appropriately, and we thank you for your patience. Thank you once again for your valuable feedback, and we hope to accommodate you again soon.Sincerely,Hotel Management
Roaches everywhere
Business response:
Dear Debra, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more
Very dated and dingy. I felt unsafe staying in this hotel. Would not recommend.
Business response:
Dear Michael, thank you for choosing our hotel for your visit. We are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Know the condition of room Sofa sleeper was broken. Two employees tried to fix. Thought we could use it but during the night found out it was beyond use. Room should never had 4 people booked in it.
Business response:
Dear Lisa, we are thankful for the genuine comments you have shared. We sincerely apologize for the problems you experienced with the sofa bed in your suite. We have shared your comments and will be resolving the issue immediately. Thank you again for your valuable feedback. We hope to have the opportunity to be of service to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.