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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We been stay at extended stay America every trip we took .in the beginning was good .clean and good service.but now seem like they don’t care much any more.very disappointed!!
Business response:
Thank you for being a loyal guest and sharing your thoughts. Although your previous visits have been pleasant, we apologize for not living up to your expectations this stay. We will discuss your comments with our associates to ensure we deliver well-appointed accommodations and excellent service. We hope to host you again on your next trip to our area. Sincerely, Hotel Management
Not good Sheets hadn’t been changed and were dirty. Very low water pressure in the shower.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
The 4 times I stayed at the extended stay America There is never any one at the front desk when I get there
Business response:
William, thank you for being our guest. We apologize for the wait time you experienced at our front desk and regret the disappointment it caused. Your feedback has been discussed with our team to ensure we are diligent going forward. We appreciate your loyalty and hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Would not recommend this property. My reservation was for three people. No bed linens for the sofa bed. Had to ask three times and use an upset tone to get them. This is after I volunteered to wait for the linens at the front desk. Found socks of what I could assume was from previous guests. Did not trust the cleanliness of the room. This was NOT a pleasant stay.
Business response:
Jim, thank you for taking the time to post your thoughts about your visit. We are truly sorry that your room was not in the spotless condition it should have been, and that steps were missed in the preparation of your room. We would also like to apologize for the unsatisfactory response from our staff to your service requests. We have shared your concerns with the appropriate departments to ensure a better experience going forward. We hope you will consider giving us a second chance the next time you are in the area. Sincere... read more
Extended Sleepless Anxious Stay I was on a business trip on 5-28-20 and this stay was on the return leg of trip. My wife had booked the trip and was given a confirmation #. Being I was traveling late that night, my wife called the Extended Stay on State Farm Pkwy, Birmingham to confirm there would not be a issue with a late check in. Speaking of a issue, this had to be the most horrible stay I have had at a hotel in my travels. I arrive at 2 AM Friday the 29th tired and completely exhausted from my long drive.I use the phone... read more
Business response:
Rodger, thank you for being our guest. We apologize for the service issues you encountered upon your arrival and regret the inconvenience you had. Your feedback has been discussed with our front desk associates to make sure this is not repeated. Also, your feedback concerning your room has been shared with our maintenance team to improve our accommodations moving forward. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Jonathan, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,242 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.