Extended Stay America - Bloomington - Normal

Business response:

Dear Guest, A friendly team can truly set the tone for a great visit, and we are glad that stood out to you. Creating a welcoming and helpful environment is something we value every day. Extended Stay America appreciates you taking a moment to share your experience. We hope to have the opportunity to welcome you again and continue providing a pleasant and comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to hear that your experience was positive and that you enjoyed your time with us. At Extended Stay America, we strive to make every visit comfortable and welcoming, and it is wonderful to know that your stay met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant and enjoyable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Heather, Thank you for sharing your thoughts. We’re pleased you enjoyed the clean, comfortable environment and the convenient location. Although we do not offer ice machines, each suite includes a fully equipped kitchen with a full-size refrigerator and ice trays for added convenience. We appreciate your suggestion and look forward to the opportunity to welcome you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Rachel, We appreciate you sharing your thoughts with us, and we are sorry to hear that your experience did not align with your expectations. We genuinely regret any disappointment this may have caused. Your insights are invaluable, and we will use them to enhance the accuracy of our representations. Should you choose to stay with us again, we will strive to provide a more satisfying experience. Sincerely, Hotel Management