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Extended Stay America - Bloomington - Normal
- Hotels
- Bloomington, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1805 S. Veterans Pkwy., Bloomington, IL, 61701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome staff
When I checked in, the person helping me was slow, distracted by things going on in the room behind the check in desk. The elevator hadn’t been cleaned in sometime. The floor was very dirty as were the walls. I found plastic wrappings on the floor in my room on the floor. The WIFI password wasn’t listed anywhere, I had to call 3 times for anyone to answer the phone. If there had been rooms available anywhere else I would have asked for a refund and left. I travel quite a bit and don’t expect perfection, but this experience w... read more
Business response:
Dear Nancy, We sincerely apologize for the numerous issues you encountered during your recent stay. It's disappointing to hear about the slow check-in process, the cleanliness concerns, and the difficulties accessing the WiFi password. We understand the frustration these situations caused and are genuinely sorry for falling short of your expectations. Your feedback is invaluable, and we'll address these issues promptly to improve our services. We appreciate your understanding and patience, and we hope to have the opportunity... read more
Not amazing...dated, small bathroom, had a challenge with our thermostat & grab & go breakfast was less than expected, but room was clean enough & felt safe, which are my priorities. Fair priced for what you get.
Business response:
Dear Dale, Thank you for taking the time to give us feedback about your recent stay. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincere... read more
Nah. There wasn’t anyone at check in for about 5 minutes. The building smelled like both cigarette and pot mixed. The bed was hard as a rock and we slept on top. The room looked old and just hap hazardly put together. The paint color made everything look dirty
Business response:
Dear Matthew, Thank you for taking the time to share your experience with us. This level of detail is essential for us to know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are disappointed to hear that we fell short of delivering the fantastic experience guests have come to expect. We appreciate the constructive criticism and will constantly work towards meeting the expectations we proudly set for each of our guests. We hope you will visit again and allow us ... read more
Room was spacious but thermostat was off by several degrees, loud fridge ran constantly and we were awakened by doors shutting in nearby side entrance.
Business response:
Dear Jeanne, Thank you for your review. It is pleasant to know we met your expectations for a satisfactory hotel experience and that you enjoyed your spacious room. However, we are sorry for the inconvenience and frustrations caused and will discuss the issues with our maintenance team so that they are addressed on a priority basis. Our front desk can help you while you are our guest; never hesitate to discuss with them. Considering this a rare incident, please return for another good visit.Sincerely,Hotel Management
Great experience
Business response:
Dear Mona, Thank you for this outstanding review. We are glad that everything went well during your stay. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
Decent hotel for the price
Frequently asked questions about Extended Stay America - Bloomington - Normal
How is Extended Stay America - Bloomington - Normal rated?
Extended Stay America - Bloomington - Normal has a 4.2 star rating with 967 reviews.
When is Extended Stay America - Bloomington - Normal open?
Extended Stay America - Bloomington - Normal is open now. It will close tomorrow at 12:00 a.m.