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Extended Stay America - Bloomington - Normal
- Hotels
- Bloomington, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1805 S. Veterans Pkwy., Bloomington, IL, 61701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Your lovely staff member Shanice woods. I love her attitude and was very accommodating Hello, thank you A l lot
Business response:
Dear Mariah, Thank you for this outstanding review and for selecting Extended Stay America for your time in the area. It is always wonderful to know how much our guests enjoy our efforts. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. Thank you for your kind compliments about Shanice; we will enjoy sharing your remarks with her. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management
The property was very hard to find, even using Google Maps.
Awesome staff
When I checked in, the person helping me was slow, distracted by things going on in the room behind the check in desk. The elevator hadn’t been cleaned in sometime. The floor was very dirty as were the walls. I found plastic wrappings on the floor in my room on the floor. The WIFI password wasn’t listed anywhere, I had to call 3 times for anyone to answer the phone. If there had been rooms available anywhere else I would have asked for a refund and left. I travel quite a bit and don’t expect perfection, but this experience w... read more
Business response:
Dear Nancy, We sincerely apologize for the numerous issues you encountered during your recent stay. It's disappointing to hear about the slow check-in process, the cleanliness concerns, and the difficulties accessing the WiFi password. We understand the frustration these situations caused and are genuinely sorry for falling short of your expectations. Your feedback is invaluable, and we'll address these issues promptly to improve our services. We appreciate your understanding and patience, and we hope to have the opportunity... read more
Frequently asked questions about Extended Stay America - Bloomington - Normal
How is Extended Stay America - Bloomington - Normal rated?
Extended Stay America - Bloomington - Normal has a 4.2 star rating with 996 reviews.
When is Extended Stay America - Bloomington - Normal open?
Extended Stay America - Bloomington - Normal is open now. It will close tomorrow at 12:00 a.m.