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Extended Stay America - Bloomington - Normal
- Hotels
- Bloomington, IL
About this business
Location details
1805 S. Veterans Pkwy., Bloomington, IL, 61701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly. Bathroom was reasonably clean. Other areas need attention. Bed was just ok - a bit lumpy
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased to learn that our team made a positive impression on you. Additionally, we have noted the areas that require further attention to ensure a more consistent and satisfying experience during your stay. We look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management
Like the hotel. My 2nd time staying. Only compliant is that the beds are too hard for me.
Business response:
Dear Guest, Thank you for your continued support and for choosing to stay with us again at Extended Stay America. We are glad to know you enjoyed your visit overall. We regret that the bed comfort did not meet your personal preference and will take your feedback into consideration as we look for ways to enhance the guest experience. We hope to see you soon. Sincerely, Hotel Management
Staff was very helpful
Business response:
Dear Guest, Thank you for the wonderful review of Extended Stay America. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
The service in the evening was very nice. We had to wait around in the morning for someone to come to the front desk for a while. Guests staying down the hall starting a screaming match in the hallway at 6 am which is no fualt to the hotel, then as we were leaving another couple was fighting in the parking lot and
Business response:
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your experience. We're glad you had a pleasant experience, and it is always wonderful to know when our team delivers excellent hospitality. However, we are sorry for the inconvenience you encountered during the morning of your stay. We understand how frustrating it can be to wait for assistance at the front desk, and we will certainly look into ways to ensure we have staff available to assist our guests more promptly, especially during busy t... read more
Hotel was for one night. Room was clean. Staff was friendly. Hall smelled like smoke. Was quiet and staff was friendly. Continental breakfast consisted of wrapped muffins in a cabinet. No coffee.
Business response:
Dear Guest, Thank you for staying with us and sharing your feedback. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Please rest assured that we have taken the necessary steps to address your concerns. We truly value your patronage and look forward to the opportunity to enhance your experience during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Bloomington - Normal
How is Extended Stay America - Bloomington - Normal rated?
Extended Stay America - Bloomington - Normal has a 3.7 star rating with 1,346 reviews.
When is Extended Stay America - Bloomington - Normal open?
Extended Stay America - Bloomington - Normal is open now. It will close tomorrow at 12:00 a.m.