Extended Stay America - Boston - Burlington

Erin 

on Expedia

9 years ago

would not recommend room was not clean, toilet seat was soiled, entire place needs to be updated. 

traveler WV 

on Expedia

9 years ago

Hotel at a good intersection for commute Nasty room and restroom . Shower won't work . Things like toilet tissue holder broken . Very poor quality bed linens . Trash sitting in the common area for 4 days over spilling and hotel staff smoking and showing up at front desk 

Anonymous 

on Expedia

9 years ago

Terrible The front desk attendant was extremely rude. Room extremely dirty , kitchen counters with huge oil stains, bathroom dirty, refrigerator too noisy. I was waking up the whole night due to the noise 

Anonymous 

on Expedia

9 years ago

No Eye to Detail Staff at this facility are hamstrung by the facility and lack of amenities. New draperies do not fully cover windows; tissues seem to have rough not smooth finish; TV channels completely out of sync with their listings; refrigerator is so loud it disturbs sleep (along with other building mechanical systems). Facility owner needs to take a serious look to see if they want to cater only to temporary workers int he area. 

Anonymous 

on Expedia

9 years ago

do not stay here AWEFUL, do not stay here if you can avoid it. the service was terrible, no one cleaned my room on an 11 day stay. repeated requests to have the room cleaned as it was originally scheduled and no one ever cleaned it, no one changed my linens, no one took out the garabge...nothing. Repeated requests for kitchen supplies and none were ever delivered. After the 4th request I got sick of asking. No sppons were out for the oatmeal in the morning and the guy at the desk said they did not have any spoons. Odd, why w... read more

james 

on Expedia

9 years ago

Hope you don't mind sleeping in other peoples hair Hotel lost my reservation but found a room for me. Bed contained hair from previous occupants. 

Meredith 

on Expedia

9 years ago

bare bones no amenities... not even a glass for water or a hand towel. 

William 

on Expedia

9 years ago

Not a place for families or business travelers. I rarely complain about accommodations but this was the worst experience I can remember. My family of 3 arrived at 5PM, and were told no rooms were ready yet. We were instructed to wait in the lounge, where we found other families waiting since 4PM. We asked for ice & cups, and were told 'NO'. After waiting 1 hour, we departed for dinner, and our room was ready upon our return at 7PM. The room had a full kitchen, but no silverware, plates, cups, pots/pans. But we finally had ic... read more