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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel I tried to save a buck and booked two nights. The room smelled terrible and the halls smelled like pot. I could not stay in the room any longer and tried to cancel the second night. The front desk said since I booked with Orbitz only they could cancel the second night for me. After about 25 minutes I finally got the second night cancelled. I went up the street to a Marriott for about $30 more and a 100 times better. I should have gone there first.
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
smell in the corridor and walkway is bad
Business response:
Liam, please accept my apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this incident will not keep you from returning to enjoy a great experience the next time. Thank you for your feedback, as it helps us get better. Sincerely, General Manager
Horrible!!! This was the worst hotel I have ever stayed in. It was supposed to be a non smoking room, but it reeked of stale smoke. Lamps were missing bulbs and outlets were taped to the wall. The faucet in the bathroom was filthy.... I was afraid to touch anything. Even with an air freshener spray which I bought, it smelled horrible. The hallway smelled of moldy gym towels. I will NEVER stay in this hotel again
Business response:
Linda, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Very poor Internet service after paying $3.95 to upgrade service. Rude person at check in. Barking dog a few rooms away. Never again!
Business response:
Joe, we are sorry you didn't experience our staff and the amenities at the best during your stay. We would be pleased if you had alerted us so that we could have a conversation with the pet owner to reiterate our pet policy. I am truly sorry for your disappointment with us and have shared your review with the respective teams so that future guests do not experience the same. We hope you will give us a chance to prove ourselves in future. Sincerely, General Manager
This unit advertised itself as to having kitchen stove refrigerator . We arrived around 8 pm and found not even a plastic cup for drinking was provided.
Business response:
Trent, thank you for reviewing your visit. I apologize for your disappointment with our in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will stay with us again in the future. Sincerely, General Manager
Looks good from the outside Check in was good, but found out that nothing for cooking was in the room, you had to request anything you wanted. Staying only a short time I requested a coffee maker. It was in a plastic bag all tied up. When I went to use it there was an old coffee filter in it, and the maker itself was dirty. Also I couldn't locate the vending machine, which was on the first floor or an ice machine. Also the hallways carpets were dirty and old.
Business response:
Thank you for the candid feedback. I sincerely apologize for the service issues you experienced and for the inconvenience this caused you. I assure you, nothing is more important than your total satisfaction. Making our guests feel valued is our number one priority and your candid comments have pinpointed areas in which we can and will improve. I hope you will consider a return visit and allow us to prove to you we have earned our reputation for delivering service excellence. Sincerely, General Manager
This was the absolute worst hotel room I've ever slept in The heat was loud the 80 refrigerator was loud the bed was not very comfortable the pillows were terrible
Business response:
I am sorry for the disappointing stay you had with us. Please accept my apologies for not meeting your expectations in regard to your room and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise, I have shared your comments and will be resolving the issues immediately. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
The bedding was disappointing, cheap flimsy blankets. The refrigerator and heating/cooling units were too loud. There was no silverware, plates, glasses, etc. You receive upon request. Some of the television channels had loud buzzing noise. Closet door broken. Just cheap and poor in quality.
Business response:
Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better experience for our guests, and we sincerely apologize for the issues you encountered in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained, and we are sorry for letting you down. Please give us a second chance to prove ourselves. Sincerely, General Manager
Front desk worker entered my room at midnight The front desk worker entered my room at midnight without knocking or warning, good thing the door latch was on. Terrible experience. The room reeked of cooking spices. Never again.
Business response:
Thank you for choosing our hotel for your stay. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. I will share your concerns with my front desk staff and will use it to improve our services going forward. We hope you will give us another opportunity to welcome you back so that we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.