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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waste of money It was bad. First I couldn’t get in,kept ringing bell & no one came finally one of the guests let me I waited for awhile until the clerk showed up then he wanted to charge me again for the room. He had no idea of what to do was there for a good 1/2 hour. Place is really run down. Room surprisingly clean. When I got up in morning, no coffee maker no dishes or toaster,cabinets totally empty I got a bar of soap and a small tube of shampoo and towels. When I asked why there wasn’t anything she told me I’m suppose ... read more
Business response:
Maria, We appreciate you choosing our hotel and evaluating your stay. We are sorry we were not as responsive as we should have been in addressing your needs. We strive to promptly respond to requests or resolve problems as quickly as possible, and we apologize for not doing that for you. We hope you will consider a return visit so we can make this up to you. Sincerely, Hotel Management
Never again Worst bed ever, noisy staff in laundry next door, no housekeeping over a three day stay, way to expensive for the service quality and condition.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
So-So The place lacks charm. Breakfast, if you want to call it that, is served in the hall. Really? There's a room where it could be moved that would be much better. You have to ask for basic silverware and dishes and the staff, albeit friendly, is understaffed.
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Don’t stay here unless you smoke The entire building smells like cigarette smoke. Dingy colors. Didn’t feel clean. The staff was friendly, though.
Business response:
Debra, thank you for being our guest. Although you liked our associates, we are sorry for the odor issue you experienced during your stay. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Eso no es un desayuno. Bien comunicado. Habitación amplia. Entorno tranquilo. No viejo. Pero lo increible es el desayuno: no hay tostadas, nada salado, ni fruta. No tiene sala de desayuno. Tuvimos que ir a desayunar a otro sitio.
Business response:
Thank you for taking the time to share your feedback. Although you liked your room, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Wilmar, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Stained sheets. Hair on the pillows. Rude workers. This hotel was the worst hotel I’ve experienced as a frequent business traveler. Unfortunately there was a convention in the area and this was the last resort. I had my room changed as my bed sheets looked slept in and was given a new room which had stains and hair on pillows. They do not change the sheets here.
Business response:
Glenn, thank you for staying at our hotel. We apologize for the cleanliness issues you encountered in your room. We have started our procedure to make sure every room is exceptionally clean, and we're working with our housekeeping team to ensure we correct our drawbacks. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel management
Cheapest option in the area for a reason. It’s fine for a one night stay, but I was completely appalled to see that they had lined their hallway with their old toilets to put in new ones. Kind of gross.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Christina, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.