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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Get what you pay for Not impressed, hotel was poorly maintained, rooms smelled like an ashtray, found hairs in the bed and multiple smoke detectors with low battery beeps. The staff was apologetic and tried to accommodate but not a great stay overall
Business response:
This is never the type of review we like to receive, to learn we let down one of our valued guests. We are sorry for the issues you discovered, we will certainly make quick repairs and corrections. Thank you for letting us know how we can improve. We hope you will stay with us again so we can impress in all areas. Thank you, General Manager
Way low end hotel No room service, no maid service, no breakfast (unless you call oatmeal in a coffee cup breakfast). Smelled like a barrio, No ice machine, no public use computer. Staff slow to respond, had to ask a couple times for things.
Business response:
Thank you for sharing your experience with us. We are sorry our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, and the dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome you back soon. Thank you. Sincerely, General Manager
Horrible customer service. Horrible customer service. There were not any utensils, plates or cups in the room. Will never, ever stay at an Extended Stay America again!
Business response:
We are sorry we disappointed you in such a way that you indicate you will not return to our brand. We are happy to assist in anyway to have our guests completely satisfied prior to departure. We apologize for the poor service experience you describe, as this is not the typical feedback we receive. Thank you for letting us know, and we will improve, and hope you will reconsider staying with us so we can regain your confidence in our hotel and our brand. Thank you, General Manager
not a good place full of the smell of cooking by previous guests, dirty micro oven doors and inside, noisy air conditioning, reception didn't show up with shampoo and conditioner as promised. Wouldn't recommend nor come back.
Business response:
Thank you for your recent stay and for taking time to post your review online. We appreciate hearing from our guests.We apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when yo... read more
Not a hotel This should not be listed as a hotel , it was more like a temporary housing
Business response:
Thank you so much for your recent stay and for your review. We are happy you enjoyed your overall stay with us, but disappointed you did not leave completely satisfied. We hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
It was such a step down in comfort. not a home Could have been a lot better with some attention across the board to this experience. Staff to accommodations. ... except for nice cleaning lady.
Business response:
Thank you for your feedback. We are happy you found our location convenient but are sorry our hotel fell short of your expectations. It is never our intention to disappoint a guest, and we hope you will accept our apologies for letting you down. We hope you will give us a chance to impress you on a future visit. Thanks again for your feedback. Sincerely, General Manager
Old and average Old and average. the building is in a very old condition. But good option for a night stay; since it is located in a great place. You have Burlington mall and other important places around
Business response:
Thank you Sekh for your comments. We agree there are some areas of our hotel which are in need of a refresh or replacement. We are in conversation with our brand leaders and ownership group regarding just that and implementing changes in the future. We look forward to welcoming you back so you can see our progress. Thank you, General Manager
Awful
Business response:
Our goal is to provide our valued guests with the utmost in customer service and comfort, and it seems we fell short of that goal with your stay. Please accept our apologies and we hope you will consider staying with us again in the future, where we can fully impress you with everything we have to offer. Thank you for your feedback. General Manager
Consider staying at Waltham or Woburn locations I stay at this brand for many biz trips & you know what to expect for price point. That said, locations in Waltham & Woburn much better condition & service in Burlington.
Business response:
Thank you so much for being a valued and loyal guest to our brand. We appreciate your comments and we are always making strides to improve so we can meet our brands high standards. We are pleased you had an overall great stay with us and look forward to having the opportunity to host you again when you are in the area. Thank you for your feedback. General Manager
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.