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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed in room 250 in the bathroom sink their was dirty soap that had been used in the shower it was dirty like it hadn't been cleaned in months and their was soap stuck from before on the soap holder in shower this is due to lack of management because I used to work in housekeeping if the the manager or supervisor checks the rooms after the housekeeper cleans they would have seen this and the bathroom wouldn't have been dirty when I checked in to this room what if I was a q a inspector and you didn't no your hotel would f... read more
Business response:
Thank you for being our guest. We sincerely apologize for the inconvenience caused to you due to the issues you had in your room. Your feedback has been discussed with the head of the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
The staff was A queen was booked and I was given a double bed room. When I mentioned this to the staff I was told they were sold out. The place was not very clean.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the cleanliness issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Bathroom was dirty. Had previous guests loose hair in tub and on counter. Shower curtain rod was coming off wall and barely hanging on. TV kept cutting in and out of service due to a poor connection. Bed was very hard similar to a cheap futon mattress on the floor. “Breakfast” was granola bars in a locked hallway cabinet. Gross smells in elevator and common areas.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Had multiple noises throughout the night. Rooms were not well maintained and drains did not drain that well. The sheets looked as though they had not been washed in a while.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Disgusting! Do yourself a favor and stay somewhere else. Our room had a rancid smell that would not cease. It smelled like a 40 year old room that had been heavily smoked in over the years. We slept with the AC and fan on, with the window open, and could not escape the smell. The kitchenette was suspect and old and the room was in bad need of updating. The bed was miserable, my back still hurts, and the breakfast was a joke. I felt dirty and tired after staying here. We didn’t sleep well with the room smell and the condition... read more
Business response:
Michal, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Stinky The location of the hotel was great however the room itself was definitely not worth the rate. The front desk staff was very pleasant and gave good directions to local sites. The rooms needs updating and better ventilation. The window was open (only 6 inches, could not open any further) and the A/C on full blast to try and remove the smell from prior guests. I had to leave the window open all night with A/C on. I called to see if they had any ice buckets and ice machines, they did not. The trays in the freezer were em... read more
Business response:
Rebecca, although you liked our location as well as our courteous associates, we sincerely apologize for the issues you had in your room. We have asked our housekeeping staff to be more diligent going forward and make sure this room receives a deep clean to remove the smell. Also, we receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Pl... read more
sexless stay don't stay unless there's no other hotel within 100 miles. no room service no maid service cabinet doors hanging off hinges closet doors not sliding rust in tub
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We truly regret the inconvenience it ... read more
The bathroom was dirty, especially the shower. There was not adequate linens for the pullout sofa. No cups in the room, no maid service to speak of.
Business response:
Please accept our sincerest apologies as our hotel policy was not explained and for the cleanliness issue, you experienced in your room. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service ... read more
Il s’agit d’un relais routier, correct dans l’ensemble. Qualité très ordinaire de finition mais propre
Business response:
Thank you for your feedback. We are sorry we could not provide you the perfect experience you were expecting. I hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.