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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Drop this from your mid to high end client contact Trashy chain. Tarnishing your reputation. Not for the business or upper end travelers.
Business response:
We appreciate your feedback and point of view. I want to apologize for the lack of cleanliness and overall dissatisfaction you experienced. I am not sure if you reached our to our staff members to alert them of any issues so we could make any corrections to provide a better stay. We do not want our guests to leave dissatisfied, and we certainly do not want you to give up on our brand due to this experience. We have many business travelers stay with us for more than a week at a time and have a pleasant experience at a value p... read more
Room was cool and relatively comfortable but bed had what looked like Doritos crumbs in it.
Business response:
Thank you so much for your recent stay and for your review. We are happy you enjoyed your overall stay with us, but disappointed you did not leave completely satisfied. We apologize for the lack of comfort in your suite, had we known we would have gladly changed you to another suite. We hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. Thanks again for being our guest, and we loo... read more
Mauvaises odeurs Douche fait beaucoup de bruits Climatiseurs et frigo bruits infernal
Business response:
Thank you for staying with us and for providing your observations for other travelers. Our maintenance team is dedicated to being proactive with making repairs in our guest suites. We appreciate that you let us know about the issues you experienced and we apologize for any inconvenience you may have experienced. We would be pleased if you selected our hotel for your next stay in our area. Thank you, General Manager
Average Room was not fully clean. Some of the sockets and lamps did not work. I would not stay in this hotel ever again. The staff that worked the front desk was great very very nice. They were the only enjoyable part about my stay. I would just recommend the people cleaning the rooms do a better job.
Business response:
Our goals were not met during your stay and for that we apologize. We strive to provide a clean, fresh and well maintained suite for our guests and we are sorry you discovered your suite in a less than satisfactory state. We will make sure our housekeeping and maintenance team steps up their attention to the details so we can provide you with a better stay the next time you are in our area. Thank you for the kind words regarding our staff. General Manager
Hotel was ok. No hot water day one. Was resolved by morning. It was over booked so our double Queen turned into a king. No too happy about that but what can you do.
Business response:
Thank you for sharing about your experience during your stay with us. We are sorry we were not able to accommodate your suite type request and for the hot water situation, and for any inconvenience this may have caused. We appreciate your understanding and patience. We look forward to your next stay with us. General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Although it is unclear what caused your dissatisfaction, our goal is to provide an excellent experience for every guest. Our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business response:
We appreciate that you selected our hotel for our recent visit to the Boston area and for taking the time to share your rating. We sincerely apologize for not meeting your expectations. Our front desk team is available to answer any questions or assist with any concerns you may have during your stay, as we want you to have a memorable and enjoyable time with us. Please make our hotel a consideration the next time you are in our area. Sincerely, General Manager
Less than average
Business response:
Thank you for staying with us and sharing your comments. Please accept our apologies for the issues you experienced with your suite. I am sorry we were not aware of this while you were here as we would have been happy to move you to a different suite. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. Thanks again for being our guest, and we hope you will stay with us again soon so we can provide you with the service you d... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.