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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old Older hotel, no ice maker, large room but smells like old smoke. Staff excellent
Business response:
Thanks for being our guest. Although you liked the service from our staff, we apologize for falling short of your expectations for an exceptional stay. Your feedback regarding our property and the odor will be used to enhance our future guest experience going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Blah Reserved a nonsmoking room. Room smelled strongly of cigarettes. Gross.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
DUMP - DATED and Management is a JOKE DONT WASTE YOUR MONEY OR YOUR TIME -- SHADY CHARACTERS LINGERING- GUEST ARE NOISY AND RUDE ALONG WITH STAFF OLD AND DATED DIRTY ROOMS OVERPRICED DONT BE FOOLED BY THE LOCATION ITS A COMPLETELY HORRIBLE PLACE MANAGEMENT DOESNT LIKE TO BE TOLD THE CONDITIONS ARE DEPLORABLE AND NOT WILLING TO WORK OUT ISSUES.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Man... read more
Business response:
Brian, thank you for choosing our hotel. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. Please consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, Hotel Management
A bit rundown When my daughter and I walked in it didn’t seem very welcoming. It was a tiny entrance with no where to even sit. When we got to the room it smelled like cologne. The room seemed clean but the blanket appeared old and pilly, while the comforter was old and thin. When flushing the toilet it took 2 flushes for the toilet paper to even go down, not to mention the toilet seat itself was yellowed (no longer white.). If we were staying more than a day we would’ve moved to a different hotel.
Business response:
Jennifer, please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Disgusting hotel by the mall I chose this hotel because of its proximity to the mall, boy was that a big mistake. Supposedly it was a non smoking hotel but it reeked of smoke. The bathtub was dirty and had hair in the drain. The shower curtain was dirty and the walls had dirt streaks on them. Absolutely the worst!!!
Business response:
Renee, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Horrible Front Desk When I arrived the person of the front desk, Kim, looked up and asked "checking in?". I said yes but she continued to do what she was doing, writing some notes on a piece of paper. I waited for a few minute. The phone rang. She picked the phone and talked for a while then went back to writing her notes as if no one was there. After a few more minutes she finished writing then started my check in process. The whole time she acted like she was angry about something. At one point, she wanted me to pay. I tol... read more
Business response:
Thank you for your feedback. We apologize for one of our Front Desk associates not handling your issue with empathy and satisfaction. Upon receiving this review, we've immediately approached the associate who serviced you and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We can assure you we have learned from this incident, and the directive is clear on how we will respond to handling guests issues going forward. We hope you will give us the opportunity ... read more
In ther morning start 4am the staff talk louder. The breakfast is only coffe and cake.
Business response:
Fernando, thank you for choosing to stay at our hotel. We are sorry for the service issue you had and for your disappointment with our breakfast offerings. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.