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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Paper thin walls. I was awakened all night by other guests. I travel a lot and it usually does not bother me.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Dirty room, uncomfortable bed, bad smells in halls and lobby, TV system (via satellite) only half the channels worked.
would not recommend room was not clean, toilet seat was soiled, entire place needs to be updated.
Business response:
Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am using your comments as a training tool to coach our housekeeping staff and will be personally inspecting rooms daily. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Hotel at a good intersection for commute Nasty room and restroom . Shower won't work . Things like toilet tissue holder broken . Very poor quality bed linens . Trash sitting in the common area for 4 days over spilling and hotel staff smoking and showing up at front desk
Business response:
Thank you for your recent review of your stay. Please accept our apologies for the room conditions you experienced. As this hotel’s manager, I can assure you that I will coach our housekeeping staff to ensure rooms are cleaned to our company’s high standards. Additionally, I will make sure we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels locat... read more
Terrible The front desk attendant was extremely rude. Room extremely dirty , kitchen counters with huge oil stains, bathroom dirty, refrigerator too noisy. I was waking up the whole night due to the noise
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service and cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments as a training tool to coach our staff to ensure that we are thoroughly inspecting rooms as well as providing each guest with professional customer service. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provi... read more
No Eye to Detail Staff at this facility are hamstrung by the facility and lack of amenities. New draperies do not fully cover windows; tissues seem to have rough not smooth finish; TV channels completely out of sync with their listings; refrigerator is so loud it disturbs sleep (along with other building mechanical systems). Facility owner needs to take a serious look to see if they want to cater only to temporary workers int he area.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can assure you that I will inspect all of our rooms to ensure that they meet our company’s high standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're i... read more
do not stay here AWEFUL, do not stay here if you can avoid it. the service was terrible, no one cleaned my room on an 11 day stay. repeated requests to have the room cleaned as it was originally scheduled and no one ever cleaned it, no one changed my linens, no one took out the garabge...nothing. Repeated requests for kitchen supplies and none were ever delivered. After the 4th request I got sick of asking. No sppons were out for the oatmeal in the morning and the guy at the desk said they did not have any spoons. Odd, why w... read more
Hope you don't mind sleeping in other peoples hair Hotel lost my reservation but found a room for me. Bed contained hair from previous occupants.
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.