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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location. Quick, easy check in. Friendly staff.
Business response:
Thank you for the kind words and we look forward to servicing you during your next visit.
Business response:
Thank you for your feedback. Please share any detailed information that would help get us to a 5/5 for your next visit
Staff seemed unconcerned with requests for plates, silverware that were unavailable the first day after purchasing food… actually ate with our hands using ice cube trays as plates… I have another stay scheduled and tried to modify the reservation by phone to add an additional night and was hung up on mid conversation…
Business response:
Dear David, Thank you for choosing our hotel for your recent accommodation. We are sorry you experienced so many difficulties during your stay and, more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each guest; therefore, we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely,... read more
Good basic room, equipped for longer stays.
Business response:
Dear Charles, Thank you for choosing Extended Stay America for your recent visit to Boston. We are glad you enjoyed your stay and loved your room. Our suites are designed to make you feel at home, and our guests often mention how great it is to have a kitchen area. We make every effort to meet your in-room needs and are happy to know we exceeded your expectations. Thank you for staying with us and taking the time to review our hotel. Please come back and visit again soon.Sincerely,Hotel Management
Business response:
Thank you for your feedback. Please share any detailed information that would help get us to a 5/5 for your next visit.
Business response:
Thank you for your feedback. Please share any detailed information that would help get us to a 10/10 on your next visit
Unsatisfactory Room was still dirty, smells like stale cigarette smoke as well. Found pair of glasses under the bed.
Business response:
Dear Matt, Thank you for reviewing your time with us. It is glad you had a pleasant time. However, we are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. We appreciate your business and look forward to seeing you again for a better experience. Have a... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,201 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.