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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff, bad accommodations The staff was all very polite and attentive, however the accommodations were questionable. They did not have basic toiletries beyond bar soap and a shampoo/conditioner combo, so we drove to Wegmans to buy our own. No ice machine, they provide ice cube trays for the freezer. No first aid kits on site either. (We had an injury requiring an ice pack.) The surfaces were clean and the bedding had been bleached, but we had to request linens- the room did not have any in place. Inside the windowsill w... read more
Business response:
Elizabeth, thank you for your candid evaluation. We are glad you were pleased with our well-kept accommodations and with the service our associates delivered. However, we regret not meeting some of your expectations and apologize for the concerns you outlined with your guest room. We will address this with our team and take steps to make sure we are enforcing the smoking policy more efficiently. We will also share your comments with our team regarding the cleanliness issues you experienced and take steps to ensure we are mor... read more
Business response:
Thank you for staying with us. We appreciate having guest that give us feedback on how we are doing weather it be positive or ways to improve our brand. Thank you for you time with us.
Business response:
Thank you for staying with us. We appreciate having guest that give us feedback on how we are doing weather it be positive or ways to improve our brand. Thank you for you time with us.
The experience was fair
Business response:
Richard, thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management
Excellent
Business response:
Albert, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The location is very good if you're doing business in the area. Plenty of close options for food, drink, and supermarkets if you're doing your own. The staff is very friendly and accommodating. My first room, although non-smoking, smelled like the house of that old relative that chain smokes. They found me another room quickly. The rooms are clean but dated. There was another review that talked about 'the smell' and I would agree. Not offensive per se, but noticeable. If you need a clean place to crash, this is a good choice... read more
Business response:
Jesus, thank you for taking the time to evaluate your stay. We are glad our location worked well for you and that you enjoyed the service our associates delivered. However, we apologize for the inconvenience you experienced due to the concerns with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunity to make your next stay with us outstanding in every respect. Si... read more
It was ok, but people were loud at night.
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the noise disturbance you encountered during your visit with us. We will address your comments appropriately as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Rooms and hallways could certainly be cleaner, but it's an ok safe place to stay with lots of shopping and dining nearby.
Business response:
Gregory, thank you for taking the time to review our hotel. We are glad you had a pleasant stay overall and that our location worked well for you. However, we apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,104 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.