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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet is old and smells, kitchen and bath are old, the only good thing it’s quiet
Business response:
Dear Juan, thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management
the room was very nice, but the hallways smelled of cigarette smoke and we had problems with parking.
I got there at 10:30 PM. There was nobody at the desk. It took several minutes before someone came to let me in. The TV wasn't working my first night.
Business response:
Dear Alfred, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Rooms were basic and they did not provide the king bed with a sofa bed as I had requested. Also, I could smell people smoking from my room as people were hanging out near the front door smoking.
Business response:
Dear Andrew, thank you for taking the time to review your experience with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. Furthermore, we have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We have shared your feedbac... read more
Mostly very good Staff friendly and responsive except couldn't provide us with a second wastebasket.
Rooms are pretty drab, it is a bit run down. The area near my room reeked of marijuana, along with the elevator when i got in. Hotel employees cant control everything. Although the room was neat and tidy, it wasn't actually cleaned very well. But it was the cheapest in the area, so you get what you pay for.
Business response:
Dear Bruce, we appreciate you taking the time to leave your comments regarding your recent visit to Extended Stay America. It is a pleasure to know you enjoyed all we offer. We have shared your observations with the housekeeping team. Your feedback is essential to us. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Hotel Management
No judgment atmosphere...room literally had everything at my disposal. Concierge was pretty cool unique fella
Business response:
Dear Brandon, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,147 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.