This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management
It wasn't great, but not horrible either. My only complaint is that the walls were thin and my neighbors TV was on and loud through out the entire day.
Business response:
Isaac, thanks for choosing Extended Stay America on your trip to our city. It was a pleasure knowing you had a pleasant stay with us. However, we are sorry for the noise issue you experienced while you were here. We wish to have been informed about these issues as our front office team would have done their best to make your trip a restful one. Thank you once again for choosing us, and we hope you'll give us an opportunity of hosting you again. Sincerely, Hotel Management
OK Hotel Rooms seemed to be somewhat worn down and not too fresh. Cable TV is analog and not very good. The free WiFi was good and met my needs. No lounge restrooms. The staff was excellent - very friendly and always helpful.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback with regard to the condition of our property is noted and it will help us improve our future guest experiences moving forward. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Nice bathroom, but the ugliest furniture I've ever seen in the bedroom. Their procedure of having to request specific kitchenware items and have them delivered to the room is cumbersome.
Business response:
we want to thank you for your stay with us. On behalf of our entire staff, we sincerely apologize for not meeting your expectations regarding the furniture and regret the inconvenience you had with our hotel policy. Please note, To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this m... read more
Most wonderful people ever!!!! One of the best experiences at a Hilton I have had. Everyone working at this hotel is absolutely top notch! Reception folks were so welcoming, cleaning staff was always there so friendly, and the restaurant staff was efficient and the food was good! This will be my hotel everytime we visit NC!!!! 5 stars
Business response:
Caroline, thank you for posting such kind words about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team.On behalf of everyone here, we invite you to stay with us again the next time you visitBurlington. Sincerely, Hotel Management
The room was comfortable. Unfortunately there was an a smoke incident we were evacuated
Business response:
Arlene, thank you for being our guest and for your feedback. We are sorry for the inconvenience you had with the smoke incident.Out of an abundance of caution, we feel it is necessary to evacuate the hotel until we can thoroughly check all areas to ensure there is no fire and it is safe for everyone to return to their suites. Wehope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Hilary,thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,173 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.