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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Nice bathroom, but the ugliest furniture I've ever seen in the bedroom. Their procedure of having to request specific kitchenware items and have them delivered to the room is cumbersome.
Business response:
we want to thank you for your stay with us. On behalf of our entire staff, we sincerely apologize for not meeting your expectations regarding the furniture and regret the inconvenience you had with our hotel policy. Please note, To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this m... read more
Most wonderful people ever!!!! One of the best experiences at a Hilton I have had. Everyone working at this hotel is absolutely top notch! Reception folks were so welcoming, cleaning staff was always there so friendly, and the restaurant staff was efficient and the food was good! This will be my hotel everytime we visit NC!!!! 5 stars
Business response:
Caroline, thank you for posting such kind words about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team.On behalf of everyone here, we invite you to stay with us again the next time you visitBurlington. Sincerely, Hotel Management
The room was comfortable. Unfortunately there was an a smoke incident we were evacuated
Business response:
Arlene, thank you for being our guest and for your feedback. We are sorry for the inconvenience you had with the smoke incident.Out of an abundance of caution, we feel it is necessary to evacuate the hotel until we can thoroughly check all areas to ensure there is no fire and it is safe for everyone to return to their suites. Wehope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Hilary,thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Overall I feel this property is just 'ok'. I stayed in a pet friendly room that had a strong 'doggy' smell the moment I walked in. I appreciate the opportunity to bring my dog, but rarely have I experienced such a strong smell in a pet friendly room. I also felt the breakfast was a complete and utter disappointment. Everything was packed and full of preservatives. There wasn't even real milk/creamer for coffee, only flavored or sugared Coffeemate. Really awful.
Business response:
Linda, thank you for choosing to stay with us. We're sorry for the odor you experiencedin your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have asked our housekeeping teamto make sure this room receives a deep clean to remove the smell.We will also share your feedback regarding our breakfast offerings with our Brand Leaders to assist them when determining new selections. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel M... read more
We have really like our experience. Very nice and good!
Business response:
Thanks for sharing your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management
So so Cranky desk person. Window wouldn’t close. Room was clean. Location is good. Breakfast is a bust, although coffee was good.
Business response:
Thank you for the great comments about our location and well-kept suite. However, we are sorry for the inconvenience you had in your room. We have shared your comments with our maintenance team to check and fix it immediately. We hope to have the pleasure of welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,104 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.