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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average Check in was slow. No hot water until later on. First room had not been cleaned. Had to give us another room.
Business response:
Sue, thank you for being our guest. We are sorry for the cleanliness issue you had in your initial room, and for the service issue, you experienced at the time of check-in. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
I liked that upgrades were being made. Wasnt happy with check in, we we’re promised a first floor room and was not granted one. Location was
Business response:
Thank you for choosing us for your recent stay. We are glad you liked our updated suite. However, we apologize that you did not get the suite of your choice. We appreciate your feedback and hope to provide you with the suite that meets your expectations the next time you visit us. Sincerely, Hotel Management
We enjoyed cleaning & making up our own room everyday...
Business response:
Thank you for being our guest at Extended Stay America. We're delighted to know you loved your well-appointed room and that you were pleased with our housekeeping policy. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Our room had an outside security light right outside window which interior drapes couldn’t lessen glare. Fridge was VERY loud.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The hotel was fine for a quick business type stay. Staff was very accommodating when we asked for a 2 hour checkout extension. Very easy to get to. Plenty of restaurants of all kinds in the immediate area. Plenty of free parking. They also allow pets.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and that our facilities, location, and service were to your satisfaction. We look forward to welcoming you again soon for another outstanding stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,246 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.