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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel appears to be grossly understaffed Nice room. But appeared to have been used and not cleaned l before I moved in. Check-in was atrocious. One pleasant but highly overworked person on duty. In terms of the other clientele waiting and arriving while I was waiting to check and this was rhe scariest hotel lobby I have ever been in.
Business response:
We apologize for the difficulties you had at the time of your check-in and the cleanliness issue in your room. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Very sparse “breakfast” at any Extended Stay, including Burlington MA.
Business response:
Thank you for being loyal to Extended Stay America and for the wonderful rating. We are glad that except for an issue you had a great time with us. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
The hotel was halfway decent. The suite-style of the room was nice and unique, but the amentities were awful. They advertised "breakfast", which was literally just a small table with coffee and individually wrapped muffins.
Business response:
Thank you for evaluating your stay at our hotel. We are glad you had a pleasant time and enjoyed the comfort of your room, but we are sorry for the dissatisfaction you had with our amenities and our breakfast offerings. Your feedback is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Great motel!!!
Business response:
Betty, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
整身覺得房間夠大，有開放式廚房，可借用煲煮食，加上環境寧靜舒適，又有停車場，適合喜歡自駕遊家庭居住。
Business response:
Sylvia, thank you for your recent stay. We are thrilled you had an enjoyable experience at Extended Stay America, and we are happy you found your suite to be spacious, clean, and comfortable with lots of room to relax. Thank you once more for your review, and we look forward to seeing you again soon! Sincerely, Hotel Management
Overall,it was a very nice stay. The room was excellent, clean and neat. I was disapointed with the bathroom. The tub was not cleaned or scrubed for my arrival. To be fair,that was the only negative. Sorry
Business response:
Rony, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked your well-kept suite. Also, we have asked our housekeeping team to clean the bathroom to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,246 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.