Extended Stay America - Boston - Burlington

Business response:

Jonathan, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Stanley, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and taking the time to review your stay. Our staff works hard to ensure each guest has a great experience. Even though we are here to please, it is always nice to be recognized for a job well done. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dalila, thanks for choosing us. We are sorry you found our price to be high. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the maintenance issue you encountered in your room and for the inconvenience you had due to the bug. We have discussed your feedback with the concerned team to fix the problem as soon as possible. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Abigail, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management