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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El peor de estos hoteles me e quedado en otro de estos nada que ver este esta sucio la estufa no sirve el baño sucio desde que entra al edificio apesta la alfombra sucia y las empleadas parece que trabajan de gratis Muy mala experiencia nunca regresaré
Business response:
Dear Ramona,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
This hotel is past its prime The soda machine did not work until it reset itself. The supposed breakfast was: instant oatmeal, nutrigrain bars, burry muffins and a single thermos of coffee The tub in the bathroom had a sticky control between shower and bath - hard to manipulate The towels in the bathroom were small The left hand drawer in the bureau was stuck so I could not open it There are no kitchen utensils, not even a coffee maker when first checked in When I asked for a coffee maker, the one I got was broken One of the... read more
Business response:
Dear Antony, We regret to hear about the numerous issues you experienced during your stay. We apologize for the inconvenience caused by the malfunctioning soda machine, breakfast offerings, and bathroom amenities. The concerns regarding the drawer, kitchen utensils, and coffee maker are being addressed with our maintenance team. Additionally, the malfunctioning elevator and the ill-fitting bed sheet are unacceptable, and we are taking immediate steps to rectify these problems. Your feedback is invaluable in helping us improv... read more
This facility is past its prime For an extended stay with a kitchenette, there was no kitchenware supplied. Not even a coffee maker. I asked for the coffee maker. It was broken. Towels were skimpy. The supposed breakfast was instant oatmeal, nutrigrain bars and burry muffins. With coffee - a single dispenser. Soda machine did not work until it magically did a software reboot. Elevator out of service.
Business response:
Dear Antony, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is always there to assist you with anything, but we will check with them to see what went wrong.... read more
dirty rather than not clean
Business response:
DearJunji, Thank you for reviewing your time with us. We are disappointed with your not-so-happy experience and apologize for any items overlooked. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to check the missed spots. Our front desk team is always attentive to your needs. We appreciate your business and look forward to seeing you again for a better experience. Have a great day!Sincerely,Hotel Management
Room was dirty! Bathtub stained with what looked like blood but with a closer look was just scraped off with red rust. Stains on carpet and outlets had broken plates. Left at around 1am because couldn’t stand to stay there.
Business response:
DearCarol, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Checked into our room with my two young children, walked in and a man was eating in our room in bed…. The room was full of roaches and smelled terrible of mold. I will be contacting for a refund… I was turned away at the desk this morning as the front desk staff did not want other guests to hear my complaints. Completely disgusted
Business response:
Dear Amanda, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
It was not clean and livable. No internet/wifi, staff was rude to response.
Business response:
Dear Hiren, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us some time to follow up with the team and provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.