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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They tried to charge extra for an upgraded room and made our elderly parents and children wait for 30 minute trying to
Business response:
Dear Lola, Thank you for sharing your feedback. We always prioritize providing amazing hospitality. Our front desk team is always there to help you. However, it is disappointing to learn about the delay in getting your room upon your arrival, which made your parents and children wait. We will rework it to ensure such incidents are better handled in the future. Please give us another opportunity to show you our service again.Sincerely,Hotel Management
Terrible The place had bugs in the floor. It smelled mildewy. The soap dish in the tub had soap residue caked on it. The telephone was filthy and the receiver unplugged.
Business response:
Dear Guest, Thank you for reviewing your time with us during your recent visit to our hotel. Providing clean accommodation is always our priority, and we are sad that your room was not clean. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. We share your comments for improvement as your... read more
Needs an overhaul. Rusty drains and burners. Staff unfriendly.
Business response:
Dear David, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
I would not stay here again. I didn’t feel safe even though the hotel is in a relatively good area. The room needed some work. There was concern that there was a reserved space for the police.
Business response:
Dear Pamela, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk can help you and improve your time. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Dirty sheets and bath tub
Business response:
Dear Basel, We apologize for the condition of your room during your stay. This is not the standard of cleanliness we aim to provide. Your concerns about the linens and bathroom have been shared with our housekeeping team for immediate attention and improvement. We regret any inconvenience this caused and appreciate your feedback. We hope you will give us another opportunity to offer a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.