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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First they give me a key to a room that was filthy . At 10 pm I’m called to the front desk where they try to double charge me for a room I had already paid for on Expedia after refusing to let them charge my card I go back to my room at 12 midnight I have police banging on the door requesting to search for a stolen laptop mind you I checked in at 7pm I do not understand why the police were called at midnight trying search my room after and only after I refuse to be double charged for a room it’s ridiculous how this place is ... read more
Business response:
Dear Mone, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Was nothing like the picture
Business response:
Dear Arlaine, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Problemas con mi reservación
Business response:
Dear Marlon, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Terrible attendant. Very rude and unprofessional and unpleasant
Business response:
Dear Lydia, Thank you for sharing your feedback with us. We regret any dissatisfaction caused by your interaction with our staff. Providing courteous and professional service is our priority, and we apologize for falling short of your expectations. Your comments have been noted, and we will address them internally to ensure a more positive experience for all our guests in the future. We appreciate your input and hope you will give us another chance to make a better impression.Sincerely,Hotel Management
No hot water. The smell was awfull, the humidity in our room was terrible too and the airblower didnt work
Business response:
Dear Matt, We appreciate your feedback and apologize for the inconvenience you encountered during your stay. It's disheartening to hear about the issues with hot water and the unpleasant odor in your room. Providing a comfortable and enjoyable experience for our guests is our priority, and we regret falling short of your expectations in this regard. Please know that your comments have been taken seriously, and we will address these issues promptly to ensure a better experience for future guests. We hope you will consider sta... read more
The property smelled awful in the hallways and in the rooms. Pull out mattress was nothing but springs and was unusable. Property was just over all in poor condition. Front desk agent Moses was pleasant.
Business response:
Dear Erin, Thank you for staying with us. We are sorry for the inconvenience caused by the lack of cleanliness and the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. We are happy to read your positive remarks about Moses. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Manag... read more
Estaba muy sucio, pésimas instalaciones
Business response:
Dear Luis, We are deeply sorry to hear about your experience. Maintaining cleanliness and providing quality facilities are our top priorities, and we regret falling short of your expectations. Your feedback is invaluable, and we are taking immediate action to address these concerns with our team. Please accept our sincere apologies for any inconvenience caused during your stay. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.