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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for people
Business response:
Dear Boris, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Stay somewhere else Not a pleasant day whatsoever. Try to change our room. Once we realized we were facing the carport on the ground floor near the lobby and were told to come back because the person at the desk didn’t know how to do such a thing. When we went back, they gave us a hard time. Smoke detector in the room was beeping with a low battery. The fridge was very loud and the drain in the bathtub was brown. In addition, the hallways smelled, and there was garbage all over the floors they looked like they hadn’t been va... read more
Business response:
Dear Lisa, Thank you for choosing us for your recent visit to our city. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended... read more
Room was dirty and smelled bad. Dents in the refrigerator, holes in the walls, no side tables by couch or bed. Overall bad experience.
Business response:
Dear Ronald, We appreciate you taking the time to write a review of your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and the condition of the room were not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you with anything you need while ... read more
I don't like my room Daddy blanket I saw beds bugs
Business response:
Dear Milkenson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Do NOT book here This hotel is disgusting. Stains on just about every surface. Switched hotel rooms and the second one was just as bad. Was told don't go out of your room at night. Didn't make me feel safe. Hotel walls are paper thin.
Business response:
DearGuest, We sincerely apologize for the distressing experience you encountered during your stay. Your concerns about cleanliness and safety are highly concerning and do not reflect our standards. We assure you that we will address these issues immediately. We take the security of our guests seriously and work closely with local authorities to ensure a safe environment. Your feedback is invaluable in helping us improve. We hope to have the opportunity to provide you with a better experience.Sincerely,Hotel Management
Paid for a king deluxe room and showed up and was given a queen bed with no explanation or refund for the king room
Business response:
Dear Guest, Thank you for choosing us. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry. Please feel free to reach out to the hotel for further assistance, and we hope to improve your experience with us whenever your travels bring you back to the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.