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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Book Elsewhere I booked this hotel for a business training. I didn’t read the reviews but I should have! Unfortunately most of them are 100% accurate. The state of our room was okay but there was a lack of pillows and there were black dark hairs on our clean bath towels. The breakfast was coffee, nutri-grain bars and packaged muffins. I’m gluten free so there was nothing to eat for me. The gentleman at the desk staff unfortunately seemed unhappy to be at work and did not have any customer service skills or etiquette. On our ... read more
Business response:
Dear Jill,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Considering our location, please allow us anot... read more
Check took a very long time Charge for the room on my credit card as well as paying expedia directly This was not what I hoping to avoid when I set up the reservation Will not use again
Business response:
Dear Ann Marie, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please feel free to connect for further assistance and give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
I would not recommend.
Business response:
Dear Lucy, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Horrible experience. It was dirty, the front desk was not professional or nice. The room door knob was broken, the hallway rug smelled, the sheets did not seem cleaned, they were wrinkle and had stains so we had to go buy some sheets to sleep in as well as towels. The mattress was hard and uncomfortable. The bathroom door was dirty, and there was no toilet paper. The window screen was broken, the night table drawer wouldn’t close. There was a small kitchen but no dishes or cups, and no coffee maker. This hotel was almost $20... read more
Business response:
Dear Eneida, Thank you for your recent stay with us and for sharing your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. Your comments regarding cleanliness, the state of the room, and the professionalism of our staff are deeply concerning. We understand how these issues affected your experience and assure you they do not meet our standards. We are addressing these matters immediately with our team to ensure such incidents do not occur again. Your satisfaction is important t... read more
Ac wasn’t working it was very hot! Couldn’t get comfortable to save my life. This was for business trip and I don’t think I will stay here again.
Business response:
Dear Michael, Thank you for choosing Extended Stay America. We apologize for the inconvenience caused by the malfunctioning keys. Your feedback is essential, and we will ensure this issue is promptly addressed to prevent future occurrences. We hope your overall stay was enjoyable. We appreciate your understanding and hope to welcome you back for a seamless stay in the future.Sincerely,Hotel Management
Wrong date for reservation
Business response:
Dear Guest, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation date. Allow us to check what went wrong from our end, and we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Cancelled our room without any notice. Said sorry and that was it
Business response:
Dear Kim, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong from our end, and we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Earwig An earwig in the sink wasn't a great sight. The room needed a deep cleaning. Overall it looked run down.
Business response:
DearCharles,Thank you for being our guest.Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping and pest control team to review and take action. Our front desk team is always there to help you. Considering this a rare case, please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.