This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very rude
Business response:
Dear Jessica, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Hotel Management
When I arrived, there was no one at the front desk, and I needed to wait 15-20 minutes for someone to show up. When she did, she told me that my reservation was in the system but that there was no available room. She tried calling people with reservations who hadn't arrived yet (which wasn't very confidence-inspiring) to see if they were still coming. She told me "This has been happening all day" (which was even less confidence-inspiring.). Then she found that there was an available room and showed it to me, to make sure it ... read more
Business response:
Dear Edward, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation of being informed of not being able to stay is highly frustrating, and we deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. While we review the case, you are always welcome to reach out to us for any further assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.... read more
The worse of the worse there is no breakfast and the place are dirty I couldn’t believe it
Business response:
Dear Kettelene, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding a... read more
Worst wash room and smelling room. Leaky wash room and not happy. It’s not Expedia standard.
Business response:
Dear Sambasivarao, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the issues in your room, which were overlooked during your room preparations. We will address this with our housekeeping team to ensure rooms are checked so everything is in order as we proceed. Considering this a rare incident, please return, and we will make your next stay with us outstanding.Sincerel... read more
The hotel room did not have clean sheets. The fire alsrm went off multiple times during the night. The continental breakfast was a joke. We will nit be back.
Business response:
Dear Jessica, Our prime motto is to serve our guests with the best hotel experience. However, we want to extend our apologies for not providing you with a perfect hotel stay. We completely understand your frustration and the inconvenience this caused you when you noticed the room was not meeting your expectations. In response to your review, we will discuss and address it with the relevant team so that it is not repeated. We hope you will reconsider and return, as we would welcome the opportunity to provide you with the seam... read more
My reservation was canceled and didn’t receive a reason why. Still needed a room but they wanted an additional 80 dollars over what I originally booked the room for. Did not stay. Was completely unprofessional
Business response:
Dear Robert, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation of being informed of not being able to stay is highly frustrating, and we deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. While we review the case, you are always welcome to reach out to us for any further assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.... read more
Save yourself money, book a different place I ignored the reviews. DO NOT STAY HERE ITS HORRIBLE. It reaked and was absolutely dirty. I’m pregnant and could not handle it. I ended up having to book another hotel
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.