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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"Come prepared" The halls constantly reeked of cigaretts. A smoke detector constantly chirped. Breakfast express to go, was a no go. Microwave had to be replaced. Cooking utensils available on request. No ice machine on site. I should have read the fine print. However, the hotel staff were friendly and courteous.
Don't make this your first choice The hotel had a weird odor to it. The hallway smelled. Last second business trip. If I had more time to book a room I would have picked a better hotel.
Relocating The hotel was ok but staying in a extended stay the room had the bare minimum. We had to ask for everything such as shampoo and we had three towels. There was nothing in the kitchen ie glasses or silverware. It was really inconvenient. We did call the front after the first night because the toilet would not stop running. After the one and only employee who was also the person who checkex us in showed up she said just jiggle the handle. She said someone would come in to check it. That never happened so we just kept... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so sorry to read that the lack of amenities in your room was such an inconvenience, and that your toilet was having a maintenance issue during your stay. I am also disappointed to read that my staff member was unable to assist you in resolving this issue. In response to your review, I will be working with my staff to review our inspection procedures to ensure that all items are working correctly and that the proper amenities are provided for ... read more
First ever Review.. The cots are very hard and back starts hurting bad even after a single night stay, the pillows are very hard to sleep which troubles your neck.There is no daily room service which I personally did not like given the cost of stay.The most unpleasant stay in recent times.
Business response:
Thank you for taking the time to tell us about your experience with us. I am so sorry to read that you found your cot and pillows to be so uncomfortable. As well, I do apologize that our housekeeping policy did not meet your expectations for the price. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. Thank you very much for taking the time to post your review. It would be our pleasure to have you stay with ... read more
Stay only if passing through late We had chosen this place late in the evening on the net. Most places were full except for this one. The young clerk was efficient and very friendly and got us settled quickly. The whole corridor our floor was on smelled strongly of smoke as did our room. As the rooms have kitchenettes you needed to get the equipment from the front desk. All of the cupboards had a sticky substance and smelled strongly of old cooking odours. The bathroom was adequate but not as clean as it could be. There was ... read more
Worst Hotel I have ever been to. Reasons why I will never stay there again: lobby was like a freight entrance way dirt all around the edge of the floor in the bathroom and closet closet mirrors have not been clean for a while, finer prints and fluid splats all over them -GROSS! Top it all off, when I got out of the shower in the morning I was looking for the blow dryer and I could not find it. I called the front desk and they stated the dryers are at the front desk (WHAT?) I asked if someone can bring me one and she stated ... read more
The hotel smelled dirty. The room was not clean - there was something on the kitchen counter when I arrived. There was a dirty shampoo bottle on the floor in the bathroom. The conforter on the bed was old and the pillows smelled. Sorry...this is one I will not be back to EVER - nor will I recommend.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that your room was not clean and that your pillows had an odor. Please know that I will be working diligently with our housekeeping staff to review our cleanliness procedures and standards to ensure that your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Would not recommend How dare they call themselves extended stay. They have a full kitchen and not a spoon or pot in the entire place. No Blow dryer in room, No coffee pot in room, no shampoo in room.. Terrible place to stay if you need the basics.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize our amenities did not meet your expectations. In the future, please know that you can call the front desk and our staff will bring dishes to your room. We appreciate your feedback, as it will help us to continue to improve our hotels. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.