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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful. Just plain awful. Entire hotel reeked of cigarette smoke. No Shampoo. Burns on the bathroom vanity. Noisy. Absolutely horrible bed.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the smoke odor you experienced during your stay. Please know that I will be meeting with my housekeeping staff to review cleanliness standards so that we can work to prevent future odors. As well, I do apologize that the amenities and condition of your room did not meet your expectations. Your feedback on these issues will be useful to us as we continually work to improve our hotel. Thank you again for sharing your ... read more
Good, we used the hotel like bed and breakfast. The breakfast very weak.
A little shabby Even considering the good price for this hotel, I was surprised that it was a little shabby. The room was small, even with a kitchenette, which we didn't need. It was very basic, no lobby, no amenities. I wasn't too confident in the cleanliness of the room, and checked the bed for bugs before using it. Our first impression wasn't good either. When we arrived at 2:15 (3:00 check-in), the desk clerk cut us off before we could ask about our room, and told us immediately that NONE of the rooms would be ready unti... read more
Business response:
Alison - Thank you for taking the time to tell us about your experience. We are very disappointed to hear that you felt your room was small and that our front desk staff did not provide you with quality service. We will work with all of our staff to make sure we are accommodating our guests to the best of our abilities and are providing them with the superior service they deserve. Thank you again for your review. We would love to have another chance to provide you with a better experience the next time you're in town.
AVOID THIS PLACE IF POSSIBLE The hotel staff is extremely nice. However, they are somewhat scarce and hard to find when needed. Check in time is extremely long because there is only one very nice person who must check in and check out people, collect and distribute towels (room cleaning is once a week). The rooms have dirty blankets that should be replaced. Blankets should be lined with sheets. There is no desk just a counter top so if you need to do work like on a business trip you have to sit at counter top height to work.... read more
Business response:
Robert - Thank you for writing a review of your experience. We are glad that you found our staff to be very friendly and enjoyed our amenities; however, we are sorry to hear that you experienced a delay during check-in and that our linen's cleanliness did not meet your expectations. We will work with our front desk staff to make sure we are taking care of our guests in a timely fashion. We will also inspect all of our linens to ensure they meet our standards. Thank you again for bringing this to our attention. We would love ... read more
Very incorfotable. There were no cleaning in the bedroon,no housekeeping. We have to ask for blankets, towels, bathroom paper,regularly. They do not change the blankets and when we get at the room the first day they were very dirty.I ask to change and they said : no hosekeeping. I think i cannot recommended to others or the family. My experience was so bad. I cannot cook anything because they do not give any utensils or dishes. The breakfast was very disgusting. I can not use sugar and the only things they have was muffins, ... read more
Nothing included Room is bare-bones. It did not include room service. No desk to work at. No Shampoo, No hair dryer. Breakfast "on the go" was lame. There is only coffee and 3 baskets with pre-packaged muffins, breakfast bars and oranges. There were several quality issues in the room itself. The bathroom mirror was not over the sink. clock was not plugged in. It smelled like a locker room. In my opinion way over priced for what you get.
budget Hotel OK if you have low expectations. Room was OK good size with amenities as advertised. Refrigerator, microwave, 2-burner stove, one TV. A/C unit in window 12" from the bed. Air blows directly on the bed. Unit sounds like a truck every time it cycled on. Turned off at night because it was so loud and on top of the bed. Group of electricians staying in hotel long term working on a construction project were loud and drinking every night. Saturday they were in the parking lot drinking until 12:30 am. 4 calls to the fr... read more
Room cleaning We were very disappointed, because we were not told that it would cost extra to clean our room and change our linen and towels every night. And we stayed for six nights. We were told that for the price that we payed for the room and have it serviced properly, we would need to stay at least 8 nights. There were no glasses, shampoo, lotions, and shower caps provided. We had to go to the front desk to get extra towels. We asked for a 6:00 A.M. wake up call. It never happened. We wakened one morning at 6:45 A.M.by ... read more
Business response:
Thank you for taking the time to provide a review about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We are disappointed that you were not notified of our customizable kitchen packs or our complimentary toiletries. We store our kitchenware in a sterile environment and allow our guests to customize their kitchen by picking the items that they need. We also offer toiletries, such as shampoo, at our front desk. We will be working with our front des... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.