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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Other then my error in not knowing that the the temperature was set to 62 degrees in the room as I realized at 3 AM that I was freezing so I turned the temperature up and the marginal breakfast. It was good !
Staff was excellent ! No problem there , The room I was staying in had wet spot on the carpet , burn mark on the kitchen table , a dent in the wall by the bathroom door and waking up I seen a baby roach crawling by the sink . That needs to get fixed asap other then that the staff said house keeping just left the room before I checked in and the bathtub was dirty .
Business response:
Dear D, We've received your feedback and want to assure you that we have strict quality standards in place to prevent the issues you experienced. Our goal is to offer a clean, comfortable hotel experience at an affordable price for our guests. We apologize for the unacceptable cleanliness and hotel conditions you described and will address this with our staff. Considering our execellent team, please return and we appreciate your business.Sincerely,Hotel Management
We appreciated the space and condition - just put off that at 10:40 AM someone was knocking at the door and again at 10:50 AM ....we were packing up and found that a little annoying BUT facility was very comfortable
Business response:
Dear Bijan, Thank you for choosing Extended Stay America. It has always been our aim to provide a perfect stay during your time with us, and we are happy this was your case, too. However, we are sorry for any inconvenience caused by the staff's intervention while you were packing. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management
Comfortable. Clean. Convenient
The facility is just suitable for my needs, while the price is reasoble.
Business response:
Dear Ben, We appreciate you choosing to stay with us and taking the time to write a review. It's great to know you had a pleasant stay at Extended Stay America. We appreciate your compliments on the reasonable price. Please revisit us soon when you are in the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,463 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.