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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Large rooms Did not feel welcome at all
Not the best place I’ve ever stayed but the staff was very nice
Business response:
Dear Brendan, Thank you for choosing us. It is good to know you were satisfied with your time with us, and we're pleased with our location and friendly staff. However, we apologize for the concerns restricting in making it a perfect stay. We hope to welcome you again when your travels bring you back to the area and enjoy a better stay.Sincerely,Hotel Management
I felt I could found a better place to stay that was more accommodating, cleaner, spoke good english for the same price or better. Cigarette butts all over the drive up and parking lot area. Will not stay again. Will find something better.
Business response:
Dear Steven, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is shared with our team to ensure this is addressed adequately and never repeated. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
the staff called me when i left things behind that i wanted, so i could retrieve them.
Business response:
Dear David, Thank you so much for choosing Extended Stay America. Our team is dedicated to exceeding our guest's expectations throughout their visit. Therefore, we genuinely appreciate your comments regarding our customer service and that you were able to reunite with the items you left behind. We enjoyed having you as our guest and hope to see you again soon.Sincerely,Hotel Management
Not my best stay but also not my worst. When I walked into the room the sink had what looked like toothpaste spit into it. The soap dispenser was filled with soap scum (both obviously missed during cleaning. I pulled the night stand out to reach the outlet. I found a little balloon filled with something I thought might be drugs (no, I didn’t touch it) finally the fire alarm went off twice once around 730 and the other around 1:20 the next morning. I heard the fire men say something was faulty to keep making it go off.
Business response:
Dear Alan, Thank you for reviewing our hotel. It is good to know you had a pleasant stay. We appreciate you pointing out specific items that you loved and also areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
The manager was very very nice but the property wasn't very clean. The shower curtain had mold and there was a foul odor in the hall that crept into my room.
Business response:
Dear Annette, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our associates' gracious hospitality, we are sorry for the condition of your guest room and any oversight in our hotel areas. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We have shared your feedback with our Housekeeping team so these issues do not happen again. We hope you will consider a return visit to show you the im... read more
Generally a positive review as expected. Only complaint was a toilet that ran after flushing unless the mechanism inside was moved. However, when I brought this to the attention of the desk they said they would get it repaired right away and thanked me for letting them know about it. Wasn't there long enough to see if they followed through.
I did what it needed to do. Provide a place to sleep and freshen up. Could use some upgrades with appliances and electronics.
Business response:
Dear Andre, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.