This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Otto, Thank you for choosing us. It is nice to know you had a good stay and were pleased with the services. We would love to host your trip for a memorable experience again. Sincerely,Hotel Management
Bed was not comfortable. Breakfast was skimpy and coffee was undrinkable.
Business response:
Dear Nan, Thank you for choosing us. It is good to know you had a satisfactory time. We continually strive to deliver a satisfying visit for our guests. Therefore, we sincerely regret falling short of your expectations and our usual service standards. Your remarks on the breakfast choices are being shared with the concerned individual for improvement. Further, we regret that the beds in your rooms were not as comfortable as they had to be, which impacted your overall experience. Please allow us to take measures to change so ... read more
N.A.
Business response:
Dear Michael, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Extended Stay America. We look forward to seeing you again for another great experience.Sincerely,Hotel Management
This is a nice property and Nice friendly staff Clean and comfortable
Business response:
Dear Suzanne, It is wonderful to read your review of your trip to Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments are shared with the entire team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management
Bad news! Disappointed with this property. Breakfast was terrible. Oatmeal and pastries all that was available. "Hot" water was Luke warm no oatmeal never cooked. No utensils at the breakfast bar and front manager couldn't find any. My kitchenette had no silverware, glasses...nothing. TV didn't work...found out next morning wasn't even plugged in. I travel this area a lot but will look elsewhere next time!
Business response:
Dear Stephen, Thank you for staying with us. Although it is nice knowing you had a pleasant time, we are sorry for the inconvenience caused by the condition of the room and for the discomfort you experienced with the service. We will discuss with the team how to handle such concerns actively and create a better atmosphere in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Please revisit and allow us to serve you with better memories! Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,502 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.