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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Brice was not very helpful. He made me wait 30 minutes before I got to my room. Then the key cards didn't work. He didn't folliw me to my room to see if I had trouble with the key cards. So to the front desk to go get him. Then I didn't have TV remote control. I couldn't get a coffee maker. All thistimw I hadto use the restroom VERY badly. No public restrooms?! I'm a guest notthe public!!
Business response:
Dear Peggy, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended care... read more
Clean
Business response:
Dear Curtis, Thank you for your review. It is nice that our hotel met the expectations for a clean room and that you had a pleasant time. Please return, and we hope to provide you with another good stay.Sincerely,Hotel Management
Weekend from hell. The room was in good condition. I had no problems. The bathroom didn't have a hair dryer. The front desk were very polite and helpful. Due to the circumstance, I had to stay additional night. So I had to make another reservation.that room was even better than the first room. This one had an hair dryer in the bathroom.
Clean and good service.
Business response:
Dear Guest, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management
Excellent very nice stay, like a studio apartment, very clean and great staff. Great bargain, would book again.
Business response:
Dear Timothy, We would like to express our gratitude for choosing Extended Stay America as your preferred accommodation. Your positive feedback means the world to us, and we are delighted to learn that you enjoyed your stay with us. Thank you for highlighting our hospitable staff, sparkling rooms, and the various amenities that we offer to our esteemed guests. It was an absolute pleasure to host you, and we eagerly await your next visit.Sincerely,Hotel Management
People around hotel walking loitering, smell marijuana near the windows. Not clean, smelly
Business response:
Dear Oscar, We express our gratitude for your patronage and for the invaluable feedback you have provided. It is with sincere regret that we acknowledge our failure to deliver the flawless experience that you rightfully expect. Please accept our heartfelt apologies. Our commitment is to surpass our esteemed guests' expectations consistently; hence, we deeply regret any oversights on our part. It is our utmost priority to ensure that each guest receives an excellent experience, and we earnestly hope for the opportunity to dem... read more
Repeat customer Bed comfortable. Reasonably quiet. If you want to use the kitchen, bring everything.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,278 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.