This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything I needed. Staff is super nice.
Not well kept
Business response:
Dear Maurilio,We're sorry that the property did not meet your expectations for upkeep. Your comments are valuable to us, and we'll be addressing this with our team to make the necessary improvements and ensure a more welcoming environment for future guests. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
It was okay
Business response:
Dear Natalie,We appreciate your feedback and are glad to know your stay met expectations. Our goal is always to provide an exceptional experience, and your comments are invaluable as we work to enhance our services. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality. Sincerely,Hotel Management
The walls are thin. The toddler across the hall screamed most of 2 nights waking me. The neighboring room set of the smoke alarm that was deafening in my room. Shortly after that, marijuana fumes started filling my room - emanating from the bathroom fan which did not work. The cockroach in the kitchenette was a nice touch.
Business response:
Dear John,We sincerely apologize for the inconvenience you encountered during your visit. It's disheartening to learn that disturbances from neighboring guests, as well as cleanliness issues, impacted your experience. We aim to provide a relaxing atmosphere for all our guests. Your feedback is invaluable, and we will take it into account as we work to improve our services and accommodations for future guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,501 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.