This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My initial contact with Curtis the desk attendant left me uneasy. I do not drive due to an advanced visual impairment. I shared that and kindly and I believe, politely asked for a room that I did not have to drive around to. He looked up at me and gave me a strange look. When I said "what was the look for" he began to ask me repeatedly "are you okay?" "Are you sure you're okay?". I found this to be very rude, confrontational and uncalled for. Aside from that the desk staff are all very pleasant, professional and helpful. My ... read more
Business response:
Dear Roni-Lee, We are thrilled to read that you found our hotel comfortable and enjoyed our gran n go breakfast at Extended Stay America. We sincerely apologize for any discomfort caused during your initial interaction. Your feedback is valuable, and we will share this with our team to ensure all guests feel welcomed and respected. We appreciate your kind words about our staff and look forward to welcoming you back soon.Sincerely,Hotel Management
There's a faint wet dog smell in the halls because they allow pets. It's very easy to get on and off the highway, and it is close to a lot of fast food places and a grocery store.
Great
Business response:
Dear Yasser, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
Xxx
Was very pleased with how clean the facility and room was. Close to all shopping and restaurants. Loved the kitchen option.
It was a kind of quiet place and easy to go to dining place.
Business response:
Dear Bumjin, We appreciate your feedback and are delighted to hear that you found Extended Stay America to be a peaceful retreat with convenient dining options nearby. Your satisfaction is our priority, and we hope you will choose us every time your travels bring you to the city.Sincerely,Hotel Management
Staff was friendly and helpful! Overall the property was dated, on the dark side and not in the best of shape.
ok
Business response:
Dear Mirian, Thank you for staying with us during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location. Please revisit, and we look forward to serving you again at Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,227 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.