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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was nice and comfortable but I think it's time the hotel replaces with better quality of kitchen supplies. The pots and pans provided were all dented and non-stick coating severely worn out.
Everything was as advertised. Good service, excellent for the price.
Business response:
Dear Andreas, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please stay with us and feel like you are at home away from home whenever you are around our location.Sincerely,Hotel Management
Fine place to stay.
Wear/tear
Business response:
Dear Michael, Thank you for posting your review of our hotel during your recent visit to the city. It brings us joy to know that your time here was pleasant. However, we are sorry for the disappointment and inconvenience caused with a few things in your room. Our front desk team is always there to help you improve your hotel experience. Please return, and we hope to serve you and show you our hospitality again soon. Sincerely,Hotel Management
This property wasn’t very clean and it was very noisy. I wouldn’t stay here again.
Business response:
Dear Dana, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. Cleanliness and tranquility are priorities for us, and we regret that we did not meet your expectations in these areas. Your comments have been noted, and we will take immediate steps to address these concerns. We hope you will reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Nice and cozy area near a lot of restaurants and entertainment. The staff are excellent!!!
Business response:
Dear Daron, Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and found our staff to be excellent. Providing a cozy atmosphere and outstanding service are top priorities for us. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back at Extended Stay America for another enjoyable stay and ensuring your experience continues to exceed your expectations.Sincerely,Hotel Management
The third floor had a bad odor. The ceiling in the room looked like it had blood spattered on it. The sheets and towels were stained. The free water cooler was not working. The door to the back of the hotel was always unlocked and the were several times that there were people smoking pot outside by the door.
Business response:
Dear Michael, Thank you for reviewing your time with us. It is nice you had a pleasant time here. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the housekeeping issues in your suite, which were overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Also, we regret that the security of the hotel was a cause of concern to... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,499 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.