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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wear/tear
Business response:
Dear Michael, Thank you for posting your review of our hotel during your recent visit to the city. It brings us joy to know that your time here was pleasant. However, we are sorry for the disappointment and inconvenience caused with a few things in your room. Our front desk team is always there to help you improve your hotel experience. Please return, and we hope to serve you and show you our hospitality again soon. Sincerely,Hotel Management
This property wasn’t very clean and it was very noisy. I wouldn’t stay here again.
Business response:
Dear Dana, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. Cleanliness and tranquility are priorities for us, and we regret that we did not meet your expectations in these areas. Your comments have been noted, and we will take immediate steps to address these concerns. We hope you will reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Nice and cozy area near a lot of restaurants and entertainment. The staff are excellent!!!
Business response:
Dear Daron, Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and found our staff to be excellent. Providing a cozy atmosphere and outstanding service are top priorities for us. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back at Extended Stay America for another enjoyable stay and ensuring your experience continues to exceed your expectations.Sincerely,Hotel Management
Staff was very friendly and accomodating
Very friendly staff
Business response:
Dear Andre, We are flattered by your very kind review of Extended Stay America. Team members are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management
Its all about details. Fix upnthe small damages in the elevator. Clean mattress for sofa couch bed. USB stations would be a simple upgrade.
On nous a donné une chambre où le ménage n’avait pas été fait. Après l’avoir mentionné à la réception, Brice nous a assigné une autre chambre .
Business response:
Dear Frédéric, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We apologize for the cleanliness of the room, which disturbed your experience. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk is always available to listen to you and improve your time. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,589 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.