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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wifi didn't work, local staff not at all knowledgable and no directions available, but very knowledgable support person fixed it within an hour. Several minor repairs needed, A full grocery store just down the road with no stop signs or lights to go through! Perfect for extended stay.
Business response:
Dear Donald, Thank you for sharing your experience with us! We are pleased you had a great stay at our Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management
Noticeable repairs needed in the room. For example, large hole bigger than my hand in one of the window screens, and they had the windows open when we checked into the room. Bathroom was missing toilet paper dispenser. Fire alarm went off two times while we were there. Once in the evening and once at 6:50 AM. Thought this was standard everywhere, but no coffee maker in the room. Ice trays in the freezer were dirty so we didn’t use them. Grab and go breakfast was highly unsatisfactory, but I guess that’s the quality you get w... read more
Business response:
Dear Mary, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. On the other hand, it is good to know you had some great encounters with our team. Please allow us an... read more
Large rooms Did not feel welcome at all
Not the best place I’ve ever stayed but the staff was very nice
Business response:
Dear Brendan, Thank you for choosing us. It is good to know you were satisfied with your time with us, and we're pleased with our location and friendly staff. However, we apologize for the concerns restricting in making it a perfect stay. We hope to welcome you again when your travels bring you back to the area and enjoy a better stay.Sincerely,Hotel Management
I felt I could found a better place to stay that was more accommodating, cleaner, spoke good english for the same price or better. Cigarette butts all over the drive up and parking lot area. Will not stay again. Will find something better.
Business response:
Dear Steven, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is shared with our team to ensure this is addressed adequately and never repeated. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
the staff called me when i left things behind that i wanted, so i could retrieve them.
Business response:
Dear David, Thank you so much for choosing Extended Stay America. Our team is dedicated to exceeding our guest's expectations throughout their visit. Therefore, we genuinely appreciate your comments regarding our customer service and that you were able to reunite with the items you left behind. We enjoyed having you as our guest and hope to see you again soon.Sincerely,Hotel Management
Not my best stay but also not my worst. When I walked into the room the sink had what looked like toothpaste spit into it. The soap dispenser was filled with soap scum (both obviously missed during cleaning. I pulled the night stand out to reach the outlet. I found a little balloon filled with something I thought might be drugs (no, I didn’t touch it) finally the fire alarm went off twice once around 730 and the other around 1:20 the next morning. I heard the fire men say something was faulty to keep making it go off.
Business response:
Dear Alan, Thank you for reviewing our hotel. It is good to know you had a pleasant stay. We appreciate you pointing out specific items that you loved and also areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,280 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.