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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you!
Great staff!
Business response:
Catherine, thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Hotel Management
Staff was very staff, room was ok for the money. A lot of creepy people all over the place inside and out. I got the feeling that there was low income housing people staying there. Definitely would not stay there again.
Business response:
Kenneth, thank you for taking the time to share your feedback. We are glad you had a pleasant stay overall and that you enjoyed the service our associates delivered. However, we regret not meeting some of your expectations. We also want to inform you that all our patrons are safe inside our premises, and we also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. W... read more
Don’t get confused Was told there was free breakfast in the morning, was never told they stopped serving it @ 9:00 am and then I was told I wouldn’t be charged $100 deposit it was just a hold and if anything happened they would charge it….. they charged it and told me I’d get it back in 72 business hrs. Not acceptable
Business response:
Doug, thank you for your recent stay at our hotel. We apologize for any miscommunication and the concern you outlined. Your comments have been shared with the appropriate individuals to ensure a better outcome going forward. Please also know, any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Si... read more
Staff is friendly. Rooms are huge and comfy.
Business response:
Alexander, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The staff was very nice. We chose this particular hotel because it was pet friendly. At the time of booking there was no mention of an extra charge…when we checked in we were charged and extra 25.00 for the dog. The room was no clean…there were cobwebs and dust over every lamp. I also found a pill on the floor near the bed, which leads me to believe it hadn’t vacuumed for a while. I brought it to there attention. Additionally, we booked it for the kitchenette…however, due to CoVID the kitchen is not stocked with dishes etc…t... read more
Business response:
Heather, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Good for the Cost Simple, cheap and decent stay. Was a bit dated feeling and somewhat unclean but overall wasn't bad. I would stay here again.
Excellent place to stay. Great place to stay. Friendly staff.
Business response:
Paula, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.