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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager was very very nice but the property wasn't very clean. The shower curtain had mold and there was a foul odor in the hall that crept into my room.
Business response:
Dear Annette, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our associates' gracious hospitality, we are sorry for the condition of your guest room and any oversight in our hotel areas. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We have shared your feedback with our Housekeeping team so these issues do not happen again. We hope you will consider a return visit to show you the im... read more
Generally a positive review as expected. Only complaint was a toilet that ran after flushing unless the mechanism inside was moved. However, when I brought this to the attention of the desk they said they would get it repaired right away and thanked me for letting them know about it. Wasn't there long enough to see if they followed through.
I did what it needed to do. Provide a place to sleep and freshen up. Could use some upgrades with appliances and electronics.
Business response:
Dear Andre, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
For the price it was a good place to stay and close to restaurants and stores. There wasn’t much for the breakfast, we bought our own breakfast food. There is a kitchen to make our food. Staff were friendly.
Business response:
Dear Treena, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad that our location, close to eateries and shopping attractions, was convenient for you, and we appreciate you highlighting our kitchenette and friendly staff in your review. However, we are sorry for your disappointment with our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared wi... read more
Didn’t really like that people lived there in the hotel. Domestic dispute outside our room. Terrible smell in the hallways. Not much for a breakfast.
Business response:
Dear Carolyn, Thank you for sharing your observations. Our goal is to ensure our guests receive an exceptional experience when staying with us. Therefore, we apologize for the issues you encountered during your time here with us. We take your feedback seriously, and we are working to see how we can handle such concerns more efficiently moving forward. Moreover, we will share your concern regarding our hallways with our housekeeping team to ensure such matters do not affect future guests. Furthermore, we are sorry our complim... read more
Great service
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,465 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.