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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were ordinary not worth almost 400 dollars. The hotel were understaff
Business response:
Dear Miranda, thank you for taking the time to post a review of your time with us. We were disappointed to read that our accommodations did not provide the value you hoped for. As with most cities, certain times of the year are busier and command higher rates; however, we make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management
Good Budget Hotel Great for the price.
Business response:
Dear Jonathan, thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management
Very nice night stay I had. Staff is nice just service is slow for checking in.
Not as advertised! We choose this hotel due to its advertised breakfast. Welp, there is no breakfast! Not happy at all about that. Also, the smell of marijuana was very strong in our room and in the hall. Light fixture in the kitchen was broken and hanging. Sink vanity in the bathroom was cracked and hanging.
Business response:
Dear Leslie, thank you for being our guest. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Please allow us another opportunity to provide you with a better experience.Sincerely,Hotel Management
This was not a comfortable stay in terms of piece of mind. Hard to explain. It seemed that one person was running the place, front desk was often unattended. However it was clean, and the person was friendly and helpful
Business response:
Dear Susan, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with most of your visit and appreciated the services of our staff. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
It was nice and quiet, full kitchen and the surrounding area has everything you need for a stay
It felt like a hostel. There were very suspect lodgers. I’m not sure if it was the location or if the hotel chain is low end. We paid 190.00 for the night so it was all surprising. I will never return to this chain of hotel/hostel. Once was too much. No complaints about the staff.
Business response:
Dear Melanie, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.