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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine room, not so fine customer service I was not impressed with the customer serivice of this trip. I arrived at 3:10 with a checkin time at 3, and found out at 3:30 after waiting in line for 20 minutes (and the front desk answering every call that came in immediately without putting them on hold) that my room wouldn't be ready for another hour. The woman at the desk answered two calls that came into the hotel, one business and one personal. I am usually understanding but put them on hold or have one of the other 3 staff me... read more
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for the difficulties you had at the time of check-in and the cleanliness issues you encountered in your bathroom. Please be assured that we have discussed your feedback with our team, and taking immediate steps to make sure such incidents do not occur again. We have also asked our housekeeping team to be more diligent with their efforts moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Looks clean but i found dutch at the bed covee
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your concern regarding the cleanliness will be shared with our housekeeping team. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Unsatisfied The hotel room was really dirty in the corners in the bathroom were wads of hair and dirt. The toilet had not been cleaned. There were no blow dryers available. Check in process is the worst ive ever experianced
Business response:
Bernadette, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide eve... read more
Check in took about 30 minutes not counting the person in front of me. The gentleman was nice but didn’t seem to know what to do. Breakfast was a few granola bars and some oatmeal selections along with not so great coffee. There was also a very weird smell on the third floor in the hall.
Business response:
Lara, thank you for your recent visit and for your feedback.We aresorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so Iapologize we did not deliver that at check-in.We also regret our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank yo... read more
The rooms are roomy. What I didn't like was that my room was by the trash room. My room smelled like trash called down to the lobby three times to complain to remove the trash and spray had to keep my room window open for the time I stayed there.
Business response:
Thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Front desk staff was very disappointed, after referring to me to clean my own room.
Business response:
Phippman, thank you for being our guest. We apologize for the service provided by our associates. Please be assured that we have discussed your feedback with our front desk staff to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our genuine hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.