This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good I recommend it
Jackie at the front desk was very welcoming and was able to answer all my questions. She did a great job! The hotel was an easy access off the highway. It and the grounds were in good condition. There was a grab and go breakfast and it seems that anywhere you stay these days, it is only okay at best.
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our well-kept property as well as our proximity to the highway. We are also pleased you were impressed by the service provided by Jackie. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
A great stay Checking in was a few issues on my part but the front desk clerk was very nice and understanding and efficient. The room was a surprise, I didn’t realize there would be a mini kitchen which was nice. The room itself was clean and homey feeling. It was a really nice stay for my companion and I and will definitely recommend for others to stay.
Run was clean and the hotel staff was very polite
Business response:
Eileen, thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our well-kept suite as well as our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
It was a place to sleep..wasn't the most comfortable bed. No coffee maker in room. For an extended stay place..you would think they would have the amenities..🤔
I would like to mention how I went to check in at the hotel and the representative at the front desk was acting as if he never saw my reservation. I arrived around 4 AM and had called several times to inform the receptionist that I will be checking in late. On my arrival I informed him of my reservation and he told me he didn’t see it. There was a camera that showed what he was doing on the computer from behind him and he thought I didn’t see that he had the reservation the whole time. So he had me stand there for about 35 t... read more
Business response:
Thank you for your detailed review and for letting us know about your concerns. We apologize for the inconvenience you had due to the predicament you experience at check-in. We will review your comments with our front office team to ensure such incidents are not repeated moving forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,465 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.