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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very nice. We chose this particular hotel because it was pet friendly. At the time of booking there was no mention of an extra charge…when we checked in we were charged and extra 25.00 for the dog. The room was no clean…there were cobwebs and dust over every lamp. I also found a pill on the floor near the bed, which leads me to believe it hadn’t vacuumed for a while. I brought it to there attention. Additionally, we booked it for the kitchenette…however, due to CoVID the kitchen is not stocked with dishes etc…t... read more
Business response:
Heather, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Good for the Cost Simple, cheap and decent stay. Was a bit dated feeling and somewhat unclean but overall wasn't bad. I would stay here again.
Excellent place to stay. Great place to stay. Friendly staff.
Business response:
Paula, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice property and helpful staff
Review No breakfast at all. Smoke smell drafting through ventilation. No sound proof walls. No change if blankets or towels.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The room was spacious, with a comfortable bed. Desk staff was courteous, and check in/out was a breeze.
Business response:
Robert, thank you for being our guest at Extended Stay America. It's a pleasure to know you liked the spaciousness of our suite and were impressed by the service provided by our cordial front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
People were pleasant. Price was reasonable. Microwave in room was not working. Coffee was gone before the alotted time in morning. Muffins were dry and unedible.
Business response:
George, thank you for your review. We are happy to know you liked our courteous associates as well as our affordable rates. However, we are sorry for the issues you encountered. We have asked our maintenance team to address the problem with the microwave. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.