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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a place to sleep..wasn't the most comfortable bed. No coffee maker in room. For an extended stay place..you would think they would have the amenities..🤔
We enjoyed our stay
Clean and very friendly
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our spotless property as well as our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel was dog friendly, staff were friendly and helpful, room was spacious and clean.
Business response:
Thank you for allowing us to host you and for the four-star review of Extended Stay America. We are thrilled to know you liked your spacious suite and the friendly service delivered by our courteous associates. We hope you will reselect us on your future travels. Sincerely, Hotel Management
Peaceful stay! Thats what they should call it! It's a pleasure to thank Ellen, Jackie and the rest of the staff for their assistance and first class professionalism. Will stay again! Thanks!!!
Business response:
Isaia, thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will share your compliments with Ellen, Jackie, and the rest of our team. It will surely put a smile on their faces! We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
I would like to mention how I went to check in at the hotel and the representative at the front desk was acting as if he never saw my reservation. I arrived around 4 AM and had called several times to inform the receptionist that I will be checking in late. On my arrival I informed him of my reservation and he told me he didn’t see it. There was a camera that showed what he was doing on the computer from behind him and he thought I didn’t see that he had the reservation the whole time. So he had me stand there for about 35 t... read more
Business response:
Thank you for your detailed review and for letting us know about your concerns. We apologize for the inconvenience you had due to the predicament you experience at check-in. We will review your comments with our front office team to ensure such incidents are not repeated moving forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,501 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.