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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Entire hotel needs updated
Business response:
Dear Roni, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we apologize that our hotel did not meet your expectations, and we respect you bringing these concerns to our attention. We always appreciate hearing from our guests about how we can improve our services. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
First room wasn't cleaned and the tv didn't work the second room smelled really bad and no breakfast in the morning
Business response:
Dear Margaret, We sincerely regret that your stay did not meet expectations. A clean and comfortable room, along with functioning amenities and breakfast service, are essential parts of a great stay, and we apologize for the issues you encountered. Your feedback is invaluable, and we will review our housekeeping, maintenance, and service procedures to ensure a significantly improved experience for future guests. We appreciate your insights and look forward to providing an even better experience in the future. Sincerely, Hote... read more
Hotel smelled terrible. Didn’t seem clean. Beds were horrible. Noisy.
Business response:
Dear Jessica, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The building is old and run down. Our room smelled of smoke. The only highlight was the very friendly staff.
Business response:
Dear Christina, Thank you for sharing your experience. While we are delighted to hear that our staff made a positive impression, we sincerely regret that certain aspects of your stay did not meet expectations. We understand that the condition of the building and the odor in your room caused discomfort, and we take these concerns seriously. Please be assured that guest satisfaction is our top priority, and we will review your feedback to ensure that necessary improvements are made. Your insights are invaluable to us, and we a... read more
Front area was quite poor and dirty, no room cleaning
Business response:
Dear Samuel, Thank you for sharing your feedback. We appreciate your positive remarks and sincerely apologize for the cleanliness issues you encountered, as this is not reflective of the standards we strive to uphold. Please know that your concerns have been shared with the team to ensure improvements are made. We value your input and hope you will consider staying with us again, allowing us the opportunity to provide a much more satisfying and comfortable experience in the future. Sincerely, Hotel Management
Property itself left much to be desired, including they only had one staff member for the whole hotel. Poor guy was running aroubd like crazy doing check ins, maintenance issues, everything. There was not even a manager assigned to the building let alone on call for issues. Worker was super helpful but really disappointed in how the place was poorly kept and vlatently understaffed
Business response:
Dear Kayleigh, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been shared with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Sincere... read more
Filthy and unsafe When we pulled the front desk clerk was out front smoking, hotel patrons walking their dogs in the parking lot and not cleaning up after them. We reluctantly checked in and went to our room which was a mess. This is the worst hotel experience I have had in my life…
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
I felt like I'd stumbled into the neighborhood drug motel. Thankfully, the staff were very nice as were the more permanent residents. At no point did I feel unsafe. Unfortunately, one of those residents choose to pull the fire alarm on our last night. I ended up carrying my dog and dragging my two grandchildren, along with my mother, to sit in the car
Business response:
Dear Guest, Thank you for choosing us on your visit to the area. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Flop House This hotel is a flop house. It is NOT safe or clean. The odor of smoke was so invasive that the paper products smelled like smoke and the walls were sticky. This level of disrepair and lack of cleanliness is unacceptable for any hotel, regardless of rating. It reflects a concerning lack of maintenance and care for guests’ well-being.
Business response:
Dear Guest, We are disappointed to read your feedback and hope you will accept our apologies for the issues you encountered during your visit. We always want our guests to leave completely satisfied, and we wish we had been allowed to correct the issues before your departure. Thank you once more for taking the time to let us know of your feedback, and we hope to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.