Extended Stay America - Boston - Peabody

Business response:

Dear Guest, Thank you for your kind review and for sharing your experience at Extended Stay America. We’re delighted to know that you enjoyed the spacious accommodations, great value, and peaceful surroundings at our property. Providing comfort, convenience, and a relaxing environment for our guests is always our top priority. Your positive comments mean a lot to our team and serve as wonderful motivation to continue delivering quality stays. We truly appreciate your support and look forward to hosting you again on your next... read more

Business response:

Dear April, We’re thrilled to hear that your stay at Extended Stay America was perfect and that you enjoyed the pleasant fragrance throughout the property. It’s wonderful to know that these details contributed to a comfortable experience. We take pride in creating a welcoming and enjoyable environment for every guest. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another refreshing and delightful stay in the future. Sincerely, Hotel Management 

Business response:

Dear Joseph, We appreciate your taking the time to share your recent experience at our hotel. Thank you for your comments about the price you paid relative to the value received. Thank you again for your feedback, and we hope you will give us the opportunity to host you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Dear Norma, Thank you for taking the time to share your feedback. We are delighted to hear that you had an excellent experience during your stay at Extended Stay America. Providing a comfortable, welcoming, and enjoyable environment for all our guests is our top priority, and it is wonderful to know that your visit reflected this. Your kind words encourage our team to continue delivering exceptional service and maintaining high standards throughout our property. We truly appreciate your feedback and look forward to the oppor... read more

Business response:

Dear Edwin, We sincerely apologize that your room did not meet your expectations regarding cleanliness and odor. Guest comfort and satisfaction are very important to us, and your comments have been shared with our housekeeping team to ensure more thorough cleaning and attention to room freshness in the future. We truly appreciate your constructive feedback, as it helps us improve our services and maintain a welcoming environment for all guests. We hope to have the opportunity to provide a cleaner, more comfortable, and enjoy... read more

Business response:

Dear Amanda, Thank you for your review. We are sorry to read that your stay was not as you expected. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management