Extended Stay America - Boston - Peabody

Business response:

Dear Joseph, We appreciate your taking the time to share your recent experience at our hotel. Thank you for your comments about the price you paid relative to the value received. Thank you again for your feedback, and we hope you will give us the opportunity to host you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Dear Norma, Thank you for taking the time to share your feedback. We are delighted to hear that you had an excellent experience during your stay at Extended Stay America. Providing a comfortable, welcoming, and enjoyable environment for all our guests is our top priority, and it is wonderful to know that your visit reflected this. Your kind words encourage our team to continue delivering exceptional service and maintaining high standards throughout our property. We truly appreciate your feedback and look forward to the oppor... read more

Business response:

Dear Edwin, We sincerely apologize that your room did not meet your expectations regarding cleanliness and odor. Guest comfort and satisfaction are very important to us, and your comments have been shared with our housekeeping team to ensure more thorough cleaning and attention to room freshness in the future. We truly appreciate your constructive feedback, as it helps us improve our services and maintain a welcoming environment for all guests. We hope to have the opportunity to provide a cleaner, more comfortable, and enjoy... read more

Business response:

Dear Asia, We sincerely apologize for the issues you encountered during your stay, particularly with the condition of the room and the cleanliness issue near the elevator. Your feedback is very important to us, and we will share it with the relevant teams to ensure improvements are made. On a positive note, we are pleased to know that our staff made a positive impression through their helpfulness and kind service. Thank you for sharing your experience, and we hope to have the opportunity to provide a seamless stay in the fut... read more

Business response:

Dear Bailee, Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our staff friendly and that your room was clean and comfortable. Providing attentive service and maintaining a welcoming, well-kept environment are top priorities for our team, and your kind words serve as wonderful encouragement for us to continue delivering excellent experiences. We truly appreciate your recognition and are glad that your stay at Extended Stay America met your expectations. It would be our pl... read more

Business response:

Dear Marilyn, Thank you for taking the time to share your feedback. We are delighted to hear that you found your stay cozy and our location convenient. Providing a comfortable and accessible experience for our guests is always a priority, and it is rewarding to know that we met your expectations in these areas. Your kind words motivate our team to continue delivering quality service and a welcoming environment for all our guests. We truly appreciate your feedback and look forward to the opportunity to host you again at Exten... read more