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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not again ever Genetal manager is the rudest person I have ever mrt in business. Dee and all othet employees r the best. Employees are very hard working . We loved them but the general manager is very unprofessional.
Business response:
Dear Rosina, I do apologize if you felt I was rude. I wish you and your family all the best after you departed the hotel.
Very Unhappy with my experience I was very taken aback when I could not just walk into the lobby to check-in. I found it very inconvenient that I actually had to call the desk to be buzzed in. Also, no button to press for the door to automatically open so I could easily bring the luggage cart in and out the doors. Clerk that checked me in I found to be quite rude. Also, for an extended stay hotel to not provide a coffee maker or a toaster in the room is very inconvenient. I was informed they have coffee makers for purchase. ... read more
Business response:
Dear Dianne, I do apologize for your experience at WoodSpring Suites. Security is our number one priority and as an extended stay property, we do not run a 24 hour desk. I have spoken with the agent that checked you in and have showed the review to them. They also apologize to you most sincerely if they seemed rude. If you would contact me directly at the hotel, I would welcome a second chance to exceed your expectations.
Dump
Business response:
Dear Kevin, I am so sorry that you had a bad experience here. I wish you would provide me with more feedback so that I can improve the experience. I would also like to see if I could change your expectations and get you in for another stay.
Decent for the price The guy at the desk was super friendly and helpful, but there were a bunch of shady characters staying at the hotel. One guy called my room phone to make conversation, I think he was trying to sell me drugs.
Business response:
I am so sorry about your experience Dan. Please let me know if there is anything I can do to change your opinion about the hotel.
walked into room and floor was dirty, crumbs and dirt. very dusty. the worse part was bed bugs@ freaked me out. the desk clerk was great, moved us, took photos ECT. said manager would call us next day and refund us, never heard from him and never received a refund.
Business response:
Dear Lisa, I apologize for not getting back to you sooner. I did refund your money right away as soon as I was informed about your situation.
Looks are deceiving Very noisy very thin walls Slamming doors all night long could smell smoke in the room from other rooms . Looks like a nice place looks are deceiving
Business response:
We are so sorry that your experience was not what you expected. We do try and keep a watch on the noise levels and hope that you dialed our Front Desk in order to alleviate the noise. We also remind our guests about the no-smoking policies and are vigilant about trying to detect the rooms where the policy is being broken. I do hope that you would give us another try!
Brand new hotel. But the amenities suck Woodspring is like a extended stay. You pay for the room and do all the work. No cleaning service for the rooms. And you have to bring your towels down to the front desk to get new ones. Would never stay there again
Business response:
We are terribly sorry that we were not able to meet your expectations. Please contact the hotel to see if there is anything we can do to have you come back and give us another try.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.