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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First, we were charged upon arrival (Expedia had already collected payment but the hotel said they never received it) so I was charged for my stay twice. The hotel has avoided refunding me even after a representative from Expedia spoke with them. We then were given a key to our room, which was occupied. We got a different room, which was filthy and the shower was broken. So finally we got a third room, which was a little less disgusting than the previous one. DO NOT STAY HERE.
Business response:
I am sorry to hear that your stay wasn't a pleasant one.
Business response:
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short.
Did not that hotel did not offer anything beside coffe and rude front desk. 90% of the time nobody was at the front desk. They were to busy smoking. Once 1059am hit on dot on checkout date staff knocks on the door to get out and room keys no longer work.
Business response:
Thank you for your feedback. I'm so sorry that our amenities did not meet your needs and that you found some of the staff to be rude. This is not typical of our service and I'm sorry we disappointed you during this stay.
I was there for medical reasons for my husband he was supposed to take medication to go do some tests nuclear medication did not get my wake-up call room was very smelly and service was very bad not happy at all
Business response:
I'm so sorry to hear that you were disappointed with your stay. I hope your future lodging and travels are truly wonderful ones for you and your husband.
Do not stay there. The hotel charged me twice and customer service has not been helpful.
Business response:
Please contact us if your billing situation has not yet been resolved. Thank you for sharing your feedback.
Limited amenities in rooms.No closet to hang clothes. Some road noise is audible.
Business response:
Thank you for taking time to rate our hotel and provide us with feedback on your stay. We are sorry to hear that our hotel did not match your expectations. We just hate that we’ve disappointed you.
I was told if I check out early I would not be charged for the whole week so when I checked out on Monday night I was disappointed when they did not complete a partial credit. The staff told me it would occur in a couple of days which did not happen. Deceptive practices!!!
Business response:
I'm sorry to hear about this. Please contact us for status on your account. Thank you.
This hotel gave away our room and left us stranded in the middle of the night. Made no effort to find another hotel. Manager hung up on me. Expedia tried to help, but hotel staff were equally rude to them. Never experienced anything like this.
Business response:
We are so sorry that a room was not available and for the great inconvenience this caused. This is not the wonderful experience we intended for you and we wish you only the best in your future travels.
Business response:
We are so sorry you were not pleased with your stay.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.