This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager for this location is extremely unprofessional. She overbooked the hotel, sent us off to a much more expensive location and placed her member number on our reservation at the new location. Completely unethical. I would not recommend this location strictly per the staff's behavior.
Business response:
I'm so sorry to hear about this experience and that we did not have a room available for you. Thank you for your feedback and best wishes in your future travels.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Somewhat of a bad experience So i had a couple issues that Id like to bring to attention, so I arrive pretty late to the hotel, like probably 12-1 AM. So i get checked in and they give me a room, i go to the room and open the door and there is a half naked woman and her husband, i immediately apologize and go back down stairs and ask thw front desk what the heck is going on and it takes them another 15-20 minutes to find another room. So finally when i get an open room and settle down, the overall stay is pretty good but on ... read more
Business response:
Thank you for your review and detailed comments. We are terribly sorry to hear that our hotel did not live up to your expectations especially from a service point of view during your visit. We pride ourselves in delivering excellent service so we were unhappy to hear that this was not your experience. We wish you well in your future travels and thank you for sharing this feedback with us.
The hotel was sold out even though I had a confirmed reservation
Business response:
I'm so sorry to hear about this and apologize for the inconvenience it caused you.
Arrived there exhausted after being at a work event in Boston to check-in to my pre-paid room and was told they didn't have any rooms available. Had to drive all the way to Worcester to stay somewhere that was reasonably priced. This was at 12am.
Business response:
I’m so sorry to hear about this and apologize for the great inconvenience. Best wishes in your future travels.
Hotel never processed my reservation from Expedia. I had to find another hotel at 10PM at night. Front desk was incredibly rude. Told me it was Expedia’s problem.
Do better... plz Stay would have been amazing, if the staff would have been nicer. The staff was completely unprofessional and rude. Requested Iron and Ironing board , was told they don't have one in the building. I corrected the staff person stating I saw the earlier receptionist give a iron and ironing board out. The staff person walked away without even saying excuse me and returned with an ironing board. I asked where the iron was he said he didn't have one.
Business response:
Thank you for your feedback. I can't tell you how out of the ordinary it was to hear about your experience. We are known for super clean rooms and exceptional, friendly staff so we were unhappy to hear that this was not your experience. We are sorry we disappointed you and wish you well in your future travels.
Gross, nasty, someplace i will ad ise people to steer clear of
Business response:
We are so sorry for the impression we made on you during your stay. Thank you for your comments, I so wish your experience had been more pleasantly memorable and I'm sorry that we disappointed you.
This is the worst hotel I’ve ever stayed in, everything was awful. The property smelled good, that was the only good thing about the hotel.
Business response:
We are so sorry to hear that you did not have a positive experience at our hotel during this stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.