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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poorly maintained Hotel & Service Been pushed to a far corner where lot of TV monitors, broken eqipment lying down on the floor even infront of my room. Bath area is disgusting rotten smell and caroet smell, broken room handles. Never even think of Fitness room so called
Business response:
Thank you for your feedback. We are so sorry to hear that you were disappointed by the maintenance issues in your room. Your comments have been shared with the appropriate people as we want each of our guests to have a pleasant stay with us. We promise a clean and well-maintained room to every guest and it sounds like we fell short here. We hope to welcome you back soon as we are eager to provide you with a room all guests deserve.
Contact High My reservation was not what I had booked through hotels.com. I booked a double queen room and only got a single queen. No one at the desk was able to help me. Not even hotels.com helped out. The hotel also smelled of marijuana for most of the 6 days my 6 month old daughter and I stayed at the hotel. I specifically booked a smoke free hotel for us. Gentleman repairing a car in the parking lot while drinking a 6 pack like it was their backyard. I would not book with hotel again and I’m probably going to use ano... read more
Business response:
Thank you for the feedback. We will use it to improve and we hope our future travels are great ones.
After hour check in was easy!
Business response:
We are glad to hear that your check-in was easy but disappointed in the 2-star rating. What can we do to improve your stay?
New but you get nothing We took the chance for our vacation because it was new. It really is more like an apartment building than hotel. No housekeeping period during our stay. We could ask for new sheets at desk but no towels unless we paid for them. There is an on site laundry but during our stay they raised the prices on machines. Our next trip north we will be paying the extra and go elsewhere
Business response:
Thank you for taking time to rate our hotel and provide us with feedback on your stay. We are sorry to hear that our rooms did not live up to your expectations.
Business response:
We just hate disappointing guests. We are so sorry you were not pleased with your stay..
Not what you think There was no housekeeping I stayed almost three weeks and they cleaned room twice the week I was leaving. Tolls me I had to take my own garbage out.
Business response:
Thank you for your review. You are right that our amenities are not like a traditional hotel which typically provides daily cleaning, toiletries, a coffee pot, and other amenities. As a value-focused extended stay hotel, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use. Hopefully other guests will benefit from your description and enjoy their afford... read more
m first two weeks there i had no room service. i complained twice about it i took out by own gargage. was told twice i would have housekeeping ... getting it two days before i leave a three week stay
Business response:
We're so sorry to hear about the confusion with your housekeeping schedule. We'll follow up with the hotel and we extend our apologies for your inconvenience.
Bed bugs ruined my stay The room was fine and comfortable. I woke up with bug bite. I suspect beg bugs. was woken up around 2 AM by two women screaming at each other in the parking lot. We went on for a significant amount of time. I will not be coming back
Business response:
I do apologize for the inconveniences. All rooms have been inspected and we treat monthly.
Terrible. Staff was rude and unhelpful, hotel smelled like a hospice rest home, rooms are small and sorta cramped. They charge for clean towels. Vending machines dont spit out quarters. Just dollar coins and nickles. Washing machine and dryers are stupid expensive.
Business response:
We do apologize if any of the staff were rude and unhelpful. We are constantly deodorizing the hallway carpets and floors to keep the hotel smelling as fresh as possible. We gladly exchange the dollar coins at the front desk.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.