Extended Stay America - Boston - Saugus

Business response:

Dear Carolyn, Thank you for your feedback. We’re sorry to hear that your stay was only average. We strive to provide exceptional experiences and would like to know more about how we can improve. Your comments are valuable to us, and we will use them to enhance our services and amenities. We hope to have the opportunity to exceed your expectations on your next visit. Sincerely,Hotel Management 

Business response:

Dear Kristine, Thank you for your feedback. We sincerely apologize for the issues with the towels, rug, and the condition of the tub. This is not the level of cleanliness we strive for, and we will address these concerns with our housekeeping team immediately. Your comfort is important to us, and we regret that we fell short during your stay. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Joan, Thank you for your feedback. We're glad to hear you found our hotel to be a convenient and affordable option for your stay. However, we apologize for the issues you encountered with broken fixtures and other items. We take your concerns seriously and will address these maintenance issues to ensure a better experience for future guests. Your input helps us improve, and we hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Berthrum,Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we are pleased that you had a pleasant stay and loved our guest room amenities. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Arjun, Thank you for your feedback. We’re glad to hear that your stay was satisfactory, though we strive to exceed expectations and provide a memorable experience. Your comments are important to us as we continuously work to improve our services. We hope you’ll give us another opportunity to make your next stay exceptional. Thank you again for staying with us, and we look forward to welcoming you back in the future. Sincerely,Hotel Management 

Business response:

Dear Joanne, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management