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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Welcome to Extended Stay America - Boston - Saugus! We are the perfect location for business travelers, students, tourists and those relocating to the Boston, MA area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Boston Tea Party Ships and Museum, the New England Aquarium, Fenway Park and the Museum of Fine Arts, Boston. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities... read more
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like how the towels were yellowed. Dirt on the rug. Tub was slimey.
Business response:
Dear Kristine, Thank you for your feedback. We sincerely apologize for the issues with the towels, rug, and the condition of the tub. This is not the level of cleanliness we strive for, and we will address these concerns with our housekeeping team immediately. Your comfort is important to us, and we regret that we fell short during your stay. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Great spot for a cheap night, overall the property was quite poor and there was a lot of broken fixtures and items in the hotel.
Business response:
Dear Joan, Thank you for your feedback. We're glad to hear you found our hotel to be a convenient and affordable option for your stay. However, we apologize for the issues you encountered with broken fixtures and other items. We take your concerns seriously and will address these maintenance issues to ensure a better experience for future guests. Your input helps us improve, and we hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
Room amenities
Business response:
Dear Berthrum,Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we are pleased that you had a pleasant stay and loved our guest room amenities. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
Average
Business response:
Dear Arjun, Thank you for your feedback. We’re glad to hear that your stay was satisfactory, though we strive to exceed expectations and provide a memorable experience. Your comments are important to us as we continuously work to improve our services. We hope you’ll give us another opportunity to make your next stay exceptional. Thank you again for staying with us, and we look forward to welcoming you back in the future. Sincerely,Hotel Management
Would not stay in this hotel by myself.
Business response:
Dear Joanne, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
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Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 4.3 star rating with 1,185 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.