Extended Stay America - Boston - Saugus

Business response:

Dear Shawn,Thank you for the terrific review of Extended Stay America. We’re truly grateful for your continued trust and are excited to have another opportunity to host you. Our team is committed to delivering an exceptional experience, and we’ll make every effort to ensure your next visit is even more enjoyable. Thank you for allowing us to be part of your travel plans; we look forward to seeing you again.Sincerely,Hotel Management 

Business response:

Dear Gilmar,Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management 

Business response:

Dear Sarah,Thank you for the generous review of Extended Stay America. We’re thrilled to know that the convenient location, kitchen amenities, and friendly staff made your stay enjoyable. It’s always rewarding that our guests have a positive experience, especially when they return. We’re honored to have earned your trust, and your continued support means so much to us. We hope to see you again soon. Sincerely,Hotel Management