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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Welcome to Extended Stay America - Boston - Saugus! We are the perfect location for business travelers, students, tourists and those relocating to the Boston, MA area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Boston Tea Party Ships and Museum, the New England Aquarium, Fenway Park and the Museum of Fine Arts, Boston. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities... read more
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled like smoke and wasn’t the cleanest. Staff was friendly.
Business response:
Dear Rebecca, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately.Once again, we are sorry for these concerns and hope to have you back for the seamless, outsta... read more
Great for our quick stop! Very clean and had everything we needed! Staff was extremely kind and helpful.
Given the very high cost of rooms in the Boston area, this hotel offers an excellent value providing basic accommodations. As long as you understand this and don't expect mid-level surroundings, you'll be fine. My only complaint is that the furniture was very worn. That having been said, the bathroom had been newly renovated and the staff was very friendly.
Business response:
Dear John, Thank you for being our guest. It is nice to know you had a good stay at the given price. We appreciate your feedback on our newly renovated bathroom and lovely staff. However, we are sorry for the condition of the furniture and will share your remarks with the respective team to improve. We hope that we will have the opportunity to serve you again at Extended Stay America.Sincerely,Hotel Management
The room wasn't very clean and smell like a kitchen.
Business response:
Dear francisco, Thank you for staying with us and sharing your experience. We are glad you enjoyed most of your stay; however, we apologize for any housekeeping oversight in your room. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 4.2 star rating with 1,091 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.