This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good size of room friendly staff but not the best location on a 6 lane highway. That said our room was quiet overnight. We visited Salem (which was excellent) by Uber for about $25 each way.
Glad to switch to this location they took nice care after putting my children through the experience of the previous location.
Hotel was comfortable
Business response:
Dear Lana,Thank you for staying at Extended Stay America. We are pleased you found our accommodations comfortable, meeting your expectations for a relaxing experience. We take pride in offering a home away from home for our guests, and your positive feedback is a testament to our commitment to exceptional service. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
No masters pass on bed. Just sheet right on the mattress, used soap in the bathroom, flat pillows. Musty smelling hallways and elevator.
Business response:
Dear Yolanda, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know that for future visits, our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home.Thank you again for your feedback, and we would love to welcome you back soon.Sincerely,Hotel Management
Everything
It was good for the price.. Definitely needed some updates. Did NOT include shampoo, conditioner, or body wash. The ‘free breakfast’ was a joke - it was literally nutrigrain bars and oatmeal. All-in-all, it was okay!
Business response:
Dear Jasmine, Thank you for your feedback. We’re glad to hear that you found the value for the price satisfactory. We appreciate your comments about the need for updates and will certainly consider them for future improvements. We also apologize for the limited breakfast options and the lack of toiletries. Your input helps us enhance our services, and we hope to provide a more enjoyable experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,082 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.