Extended Stay America - Boston - Saugus

Business response:

Dear Anthonny, We greatly appreciate your reviews on the trip to Extended Stay America. Thank you for your kind words. Compliments such as yours are the reason we are so encouraged and committed to providing exceptional service to our guests. We will happily pass along your comments to the team. It was our pleasure to host you, and we hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Jaequane, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments are shared with our team. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management 

Business response:

Dear Erik, Thank you for choosing Extended Stay America during your unexpected layover. We are glad we could provide a comfortable place for you and your co-worker. We hope to offer you a more memorable experience should your travels bring you back to the area. Sincerely,Hotel Management 

Business response:

Dear Marta, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management