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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Welcome to Extended Stay America - Boston - Saugus! We are the perfect location for business travelers, students, tourists and those relocating to the Boston, MA area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Boston Tea Party Ships and Museum, the New England Aquarium, Fenway Park and the Museum of Fine Arts, Boston. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities... read more
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for emergency last-minute stay when there’s n It was a last minute desperate need for immediate accommodations due to an unexpected issue with the car, just as we were about to hit the road to leave the state for home. It was a great help that the hotel was less than a half mile away (walking distance from where the car stopped being able to get us home) and had an available room, and was even dog-friendly.
Business response:
Dear Guest, We are delighted you chose to stay with us at Extended Stay America. Thank you for your wonderful comments about our hotel and location. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. We appreciate you mentioning to future guests we are a pet-friendly hotel. Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Safe travels!Sincerely,Hotel Management
It was a good stay the only thing is the smell, the hallway and the room smells like old curry,
It Was Okay Hotel room and in-room appliances were clean except for the long hair in the tub/shower (I do not have long brown hair). The hallways smelled strongly of stale smoke. The people at the front desk were very friendly. There was only one luggage cart, which is very unfortunate at an Extended Stay, since people tend to bring extra items with them due to their 'extended stay'.
Business response:
Dear Isaac, Thank you for sharing your thoughts about your recent stay. We are glad to hear you enjoyed your time with us overall. However, we apologize for just one luggage cart being available and inconveniencing you. We also aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We aim to give every guest an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ens... read more
The property is conveniently located on route 1 and easy access into the parking lot as well as being located next door to a Walmart considering, I needed some necessities. The staff are very friendly, professional and helpful. Some of the other guests were very noisy when talking late at night, the odor of marijuana in the hallways as well as my room and the barking dogs in the near my room and the rooms are quite dated. I wouldn’t stay there again because I didn’t sleep well due to the noises.
Business response:
Dear Ida, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our location and the excellent service you received from our team, we apologize for not meeting your expectations in the outlined areas. Please be assured we will address this with the concerned for improvement. While we know that this stay did not meet all of your expectations, we are hopeful for another chance to welcome you back for the flawless experience you deserve.Sincerely,Hotel Managemen... read more
They don't have food utensils.
Business response:
Dear Griselle, Thank you for being our guest! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management
It was clean but you can't even sleep because of the bad smell of cigarettes.
Business response:
Dear NERY, Thank you for being our guest at Extended Stay America and giving the review. We apologize for your concerns about the smell in your room, and thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel as clean. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 4.2 star rating with 1,091 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.