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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had booked a king bed room but got 2 queens no sofa. The bedside clock was broken brought it to the front desk they did not have a replacement. The staff was very friendly.
Business response:
Dear Theo, Thank you for choosing our hotel for your recent stay. We always try to honor guests' room requests, but it is only sometimes possible, depending on the occupancy. Our front desk team works 24/ 7 to help you have the best time while you are our guest. Further we are sorry for the disappointment caused by the broken clock in the room. We will instruct the team to check the room properly before delivering and keep the stock of supplies for the comfort of the guest's needs. Please return, and we hope you will choose ... read more
Lie for breakfast
Business response:
Dear Emmanuel, We apologize if there was any confusion or disappointment regarding breakfast offerings. We aim to provide accurate information about amenities. While some of our locations offer Grab-and-Go breakfast options, such as granola bars and packaged pastries, we understand that this may not meet every guest's expectations. Your feedback is important to us, and we will strive to ensure that future communications are clear and transparent. We appreciate your understanding and look forward to welcoming you back for a b... read more
It smelled like people were smoking in the rooms, even though it says smoke free
Business response:
Dear Helene, Thank you for choosing us. It is nice you had a pleasant time, but we are also sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
The hotel, staff, and my room were all fantastic. My only issue was that I searched for a hotel that had an indoor swimming pool and this one came up in the search. I was disappointed to learn that the hotel USED to have a pool, but no longer. The websites should be updated.
Business response:
Dear Elizabeth, Thank you for sharing your review of your recent stay at Extended Stay America. We are thrilled our staff and your room are fantastic. However, we apologize for any disappointment regarding the indoor swimming pool. We understand your frustration and work to ensure this is addressed. Thank you for choosing us, and we hope to welcome you back for an enjoyable stay soon!Sincerely,Hotel Management
Estadia agradável, Viagem tranquila, local limpo, café da manhã praticamente não existe, tem walmart ao lado dar para ir andando (5min). da para cozinha no quarto.
Business response:
Dear Mabel, Thank you for taking the time to provide feedback about your stay at Extended Stay America. It's great to know that you found the property clean and enjoyed the convenience of having a Walmart nearby. We will certainly enjoy passing along your kind words to our team. Furthermore, we appreciate your insights regarding our complimentary grab-and-go breakfast. We will share this with the appropriate individuals and continue striving to enhance our guest satisfaction. Thank you for choosing to stay with us, and we ho... read more
Stayed over during home improvement renovations. Convenient location. Reasonably priced.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,082 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.