This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff but uncomfortable/old furniture The front desk was friendly. The bed was not comfortable and the pillows were super thin. For a hotel that is for people to stay for an extended period of time, they need to invest in new, more comfortable mattresses and pillows. The chair in the room had a large rip in the bottom cushion.
Business response:
Dear Kimberly, Thank you for taking the time to provide feedback on your recent stay at our hotel. We're glad our front desk staff made a positive impression on you. However, we apologize for your discomfort with the bed and pillows. Your comfort is important to us, and we will certainly consider your comments as we strive to enhance our guests' experiences. Additionally, we appreciate you bringing the condition of the chair to our attention, and we will address this promptly with our maintenance team. We value your feedback... read more
Bed hard, desk clerk smart mouth. No coffee in rooms, faucets were falling apart
Excellent customer service.
Business response:
Dear Andres, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
very unimpressed no upkeep in the unit Breakfast is HORRIBLE TV is Horrible no wake up call service
Business response:
Dear Raymond, Thank you for choosing us. We apologize for the disappointment you experienced during your stay. Maintaining our property to the highest standards is a priority, and we regret any lapses in upkeep. Regarding breakfast, we're actively working to improve our offerings to better meet our guests' expectations. We're also addressing issues with the TV and wake-up call service to ensure a more enjoyable experience for all guests. Your feedback is invaluable, and we appreciate your patience as we make necessary improv... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,082 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.